Customer Service Representative

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

We are hiring! Allied Universal is hosting an on-site hiring event for our Customer Experience Center (Call Center) in Richardson, TX.

Location: Richardson, TX (address provided if selected for an interview)

Date:Tuesday, June 17th

How to Attend: Please formally apply to this position. You will receive a call if you are selected for an interview.

Job Types: Full-Time Opportunities

What are we interviewing for?

Customer Service Agents (Pay $17.00 per hour, plus quarterly retention bonuses)

A specialist responsible for handling inbound and outbound calls on behalf of our call center that is a critical component in ensuring on time, uninterrupted coverage of all post locations, accurate pay for officers, and other internal stakeholder inquiries.

• Requirements

• High school diploma or equivalent

• Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field

• Basic proficiency with Excel, Outlook, and Microsoft Teams

CCTV Monitoring and Dispatch Agents (Pay $18.00 per hour)

An agent who monitors surveillance of all security and CCTV monitors on the facility and surrounding grounds, responds to event-driven alarms in a timely and effective manner, and documents any activity and contact support systems in the event of an emergency.

• Requirements:

• High school diploma or equivalent

• Minimum of one year in a dispatching, security, customer service, or call center role

• Must be able to obtain a TOPS alarm system monitoring license during our paid on the job training

Shifts available 

• 1stshift (7:00am-3:00pm or 6:30am-3:00pm)

• 2nd shift (2:30pm-11:00 pm or 3:00pm-11:00pm)

• 3rd shift (11:00pm-6:30 am or 11:00pm-7:00am)

Work Location: On-site full-timein Richardson, TX

Mandatory Paid Training Schedule: 

• Monday - Friday 8:00am-5:00pm for the first two weeks

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance

• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

• Eight paid holidays annually, five sick days, and four personal days

• Vacation time offered at an accrual rate of 3.08 hours biweekly.  Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.