Call Center Representative - Full Time
Call Center Representative - Full Time
Richardson, Texas Position: Type Full Time Req ID: 2024-1292024 Date posted: 10/22/2024Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal® is hiring a Call Center Representative at our Service Assurance Center (SAC) in Richardson, TX. The Call Center Representative handles a high volume of both inbound and outbound calls. Allied Universal’s Service Assurance Center (SAC) is a call center that operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. Service Assurance Center Specialists also assist with Post Watch™, a real-time schedule monitoring system, by contacting posts to verify the guard's arrival or begin the escalation process of searching for a replacement guard. This position may require working on holidays if they fall on your regularly scheduled workdays. This is a full time, in office role that requires weekends.
PAY: $17.00 per hour
SCHEDULES AVAILABLE FOR CALL CENTER REPRESENTATIVE (full time, 40 hours per week):
- Morning shift (6:30 am - 3:00 pm, with a 30 minute unpaid meal break)
- Evening shift (2:30pm - 11:00pm, with a 30 minute unpaid meal break)
- Overnight Shift (10:30 pm - 7:00 am, with a 30 minute unpaid meal break)
RESPONSIBILITIES:
- Identify scheduled shifts where an employee has failed to log in/out and adjust schedules to reflect actual service hours of employees in real time
- Create attendance exception records based on changes to schedules where appropriate
- Monitor safety check calls and respond to emergency situations by contacting appropriate personnel and documenting with incident reports
- Notify account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
- Handle local office calls during normal office hours and transfers calls to appropriate personnel
- Receive after-hours call forwarding from all Allied Universal offices and take appropriate action
QUALIFICATIONS:
- High School diploma or equivalent
- Must have a minimum of 1 year of consecutive and verifiable work experience in the customer service field
- Basic proficency with Excel, Outlook, and Microsoft Teams
- Possess excellent customer service phone etiquette skills
- Navigate a web-based system, while assisting callers
- Work in a team environment and work independently
- Work in a fast-paced environment and multi-task with accuracy
PREFERRED QUALIFICATIONS:
- Prior high volume call center experience with both inbound and outbound calls
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
#LI-IM1
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
-
-
-
Culture at Allied Universal
-
Meet the Allied Universal Team Learn More about the people that are a part of the Allied Universal Team.
-
Hear from our employees Listen to the experiences of our employees.
-
Women in Security - Nancy Peterson Meet Nancy, Sr. VP/Deputy General Counsel and Chief Compliance Officer, at Allied Universal and learn more about her story.
-
Landscaping Jobs at Allied Universal | Careers at Allied Universal At Allied, we are always looking for phenomenal people to join our Landscaping team. Learn about landscape careers and view open jobs with us here.
-
Systems Careers at Allied Universal Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits. Search jobs and apply.
-
-
Corporate and Field Careers at Allied Universal Allied Universal is looking for professionals to join our integrated team. Search open jobs and join us in a corporate support, sales or leadership career.
-
Professional Services Careers at Allied Universal From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs.
-
Culture at Allied Universal At Allied Universal, we strive to build an inclusive, Be Phenomenal culture that supports a diverse workplace. Learn more and search our jobs and careers.
-
Event Services at Allied Universal From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services. Search jobs at Allied Universal here.
-
Janitorial Careers at Allied Universal Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits. Search our jobs and apply today.
-
Empleos de Limpieza en Allied Universal Allied Universal tiene oportunidades profesionales gratificantes en servicios de limpieza y ofrece capacitación, crecimiento y beneficios. Busque nuestros trabajos y presente su solicitud hoy.
-
Veterans and Allied Universal Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs.
-
You have no recently viewed jobs
You have no saved jobs