Corporate Recruiter - Call Center

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal® is hiring a Corporate Recruiter. The Corporate Recruiter will support call center hiring for Allied Universal Security and its various business units. The Corporate Recruiter will perform full lifecycle recruiting for high-volume admin positions, including but not limited to, skilled customer service representatives, monitoring center operators, call center agents, leadership positions, etc. The person will be based at our Customer Experience Center (CEC) in Richardson, TX.

RESPONSIBILITIES:

Recruitment Process and Candidate Selection

• Utilize the Applicant Tracking System (iCIMS) and other sourcing channels (including community-based organizations) to drive applicant flow and develop strong talent pipelines, leveraging innovative strategies and market analysis to optimize recruitment efforts
• Partner closely with senior and line management to gain a deep understanding of job responsibilities, define ideal candidate profiles, and provide expert guidance on recruiting strategy, salary ranges, and role requirements to attract the most qualified talent.
• Manage all aspects of the recruitment process, including requisition handling, reviewing applications, assessing candidate qualifications, conducting video interviews, and delivering thoroughly screened candidates to hiring teams.
• Coordinate and schedule interviews, lead feedback and selection discussions, and adjust criteria based on team input. Ensure the candidate selection process is compliant, engaging, and aligned with the company brand, instilling confidence in both the organization and opportunity.
• Work in collaboration with the members of the Talent Acquisition Team to identify, capture and report relevant and creative sourcing techniques to identify trends and assess progress

Candidate Experience

• Promote and deliver a world-class, outstanding candidate experience, ensuring seamless engagement from initial outreach to the new hire start date
• Extend verbal offers, manage negotiations, and collaborate with the Human Resources team to ensure candidate has cleared all pre-hire requirements before their targeted start date

Business Partnership

• Promote and deliver a world-class, outstanding candidate experience, ensuring seamless engagement from initial outreach to the new hire start date
• Extend verbal offers, manage negotiations, and collaborate with the Human Resources team to ensure candidate has cleared all pre-hire requirements before their targeted start date

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor’s Degree in Business, Communications, Psychology or related degree
  • Associate’s Degree in Business, Communications, Psychology or related degree with a minimum of three (3) years of human resources/recruiting experience
  • High School diploma or equivalent combined with a minimum of five (5) years of human resources/recruiting experience
• Minimum of one (1) year of experience in full life cycle recruiting, which includes sourcing, qualifying, networking, assessing, legal parameters, job analysis, wage and salary trends, relationship management, and due diligence
• Experience with an applicant tracking system, preferably iCIMS
• Sourcing experience using LinkedIn Recruiter, Indeed, ZipRecruiter, or similar tools
• Highly resourceful, leveraging existing technology to source candidates through social media, employee lists from the competitive landscape, on-line networking, internet, and other website functions
• Polished written and oral communication skills with the ability to communicate clear direction and expectations; modify messaging based on audience (executive, team, candidate etc.)
• Able to create and foster collaborative consultative relationships with hiring managers; high service delivery with consistent and constant communication
• Dedicated effort to the candidate experience; able to effectively communicate with and recruit passive job seekers and share the value of joining the organization
• Strong initiative and solid judgment to provide coaching, manage candidates and influence hiring managers
• Demonstrated accountability for individual performance and the performance of the team in a collaborative team environment with shared responsibilities

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Recruiting or Sourcing Certification (i.e., AIRS CIR etc.)

BENEFITS:

• Pay: $60,000 base salary with 10% annual bonus eligibility
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.