Event Services - Remote Network Support Technician

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

The Remote Network Support Technician plays a critical role in assisting clients and field technicians with the setup and troubleshooting of IP camera systems deployed globally. This position involves monitoring and ensuring the seamless flow of video data through remote servers. The Technician will resolve technical issues, manage trouble tickets, and ensure proper video transmission. Strong customer service skills and a professional approach to problem-solving are essential. Technicians are also encouraged to provide insights to improve system efficiency and performance.

Responsibilities

Support Tickets

• Provide prompt and effective solutions to user-submitted support tickets.
• Troubleshoot login issues and guide users through access recovery.
• Add new users and configure access permissions.
• Resolve hardware issues, including camera malfunctions and connectivity problems.

Network Troubleshooting

• Identify and resolve network outages affecting IP camera systems.
• Collaborate with users to diagnose and resolve network issues.

Camera and User Configuration

• Configure cameras for optimal performance and create presets.
• Set up preset camera positions for specific use cases.

New IP Camera Installations

• Integrate new IP cameras into the Video Management System (VMS).
• Adjust streaming protocols for efficient video transmission.
• Create and configure user accounts and view groups tailored to client needs.

Network Monitoring

• Monitor network performance and video/data transmission.
• Respond to outages and minimize downtime.
• Add new systems to the monitoring framework.
• Track network and bandwidth usage to preempt performance issues.

Field Installation Support

• Provide remote support to field teams, including server setup and quality control.
• Provision new cameras and monitor server health.
• Enable remote viewing access and download post-event footage for archival.

Required Qualifications

• Windows Expertise: 3+ years managing, configuring, and troubleshooting Windows OS in enterprise environments.
• IP Networks: 3+ years setting up and troubleshooting complex IP networks, including routing and switching.
• Routing Knowledge: 3+ years configuring and managing routing protocols.
• IP Camera Systems: 3+ years installing and maintaining IP-based video surveillance systems.
• VMS Provisioning: 3+ years managing and optimizing Video Management Systems.
• Linux Proficiency: 3+ years configuring and maintaining Linux systems, including command-line tools and scripting.

Preferred Qualifications

• Milestone Certified Integration Technician (MCIT)
• Certified Wireless Network Administrator (CWNA)

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• 401(k) plan enrollment (subject to eligibility)
• Eight paid holidays, five sick days, and four personal days annually
• Vacation accrual at 3.08 hours biweekly (unused vacation paid out only where required by law)

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.