MaRC Training Coordinator

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal® is hiring a MaRC Training Coordinator. The Monitoring and Response Center (MaRC) Training Coordinator is responsible for assisting the MaRC Training Manager with all aspects of training. This will include the design, development, implementation, coordination, and facilitation of strategic training programs consistent with corporate policies, security industry and Allied Universal standards and procedures to educate employees for business processes, technical skills, and systems use.

This role is required to be in office full-time at our Richardson, TX office

RESPONSIBILITIES:

• Assist with the planning, implementing, coordinating, documenting, and overseeing of training to employees
• Create and publish training schedules and provide guidance to staff regarding individual work schedules, policies and procedures, and other work related requirements
• Actively seek current training methods and best practices to facilitate training employees
• Measure employee's information retention rates by issuing assessment tests and quizzes on course materials
• Seek and gather information from management, employees, and other departments regarding the effectiveness of completed training courses and constantly seek to improve
• Support with amending and revising training material as necessary in order to adapt to changes occurring in the work environment
• Recommend training materials and methods, submit order requests, and maintain in-house training equipment as required
• Provide feedback to program participants and management
• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training / computer based and on-the-job
• Meet with subject matter experts regarding instructional design
• Assist with ensuring that all training materials and programs are compliant with laws and regulations governing the industry
• Complete any requirements and maintain certifications in order to comply with any regulatory agency or applicable company standards
• Keep employees informed about training options
• Develop various training scenarios based on real time data from the monitoring center

QUALIFICATIONS:

• High School diploma or equivalent
• Minimum of one (1) year of experience as a trainer or in a training-oriented vocation, such as education, quality and remedial assessment, or course development for a private, public, or governmental organization
• Outstanding oral and written communication skills
• Broad knowledge of training techniques, methods, theories, materials, and programs
• Ability to engage trainees in discussions during educational sessions
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including Outlook and other various internet applications
• Professional, articulate, and able to use good independent judgment and discretion

BONUS QUALIFICATIONS (NOT REQUIRED):

• Prior experience as a training manager inside of an alarm monitoring center

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.