GSOC Manager
San Jose, California
GSOC Manager
San Jose, California Position: Type Full Time Shift Type: Afternoon,Evening,Morning Req ID: 2025-1400038 Date posted: 07/09/2025Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Allied Universal is looking to hire a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors on assigned shift. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Essential Job Functions:
- Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
- Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
- Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
- Supervise the implementation of new technologies and business processes to improve efficiency
- Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
- Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
- Monitoring and tracking key performance indicators (KPIs) as per client MSA
- Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
- Provide enterprise detection and coordinated response to physical security, safety and business continuity events
- Develop and maintain security-services performance metrics and related reports
- Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
- Stay at front edge of industry best practices relating to control center security management and related services
QUALIFICATIONS:
- Four year degree in Criminal Justice, Business Administration or related field
- Previous Contract Security, facilities management, military or law enforcement experience
- At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
- Ability to develop and grow customer relationships
- Experience in hiring, developing, motivating and retaining quality staff
- Outstanding interpersonal and communications skills required
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
- Ability to work in a team-oriented management environment while having an entrepreneurial attitude
- Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
PREFERRED QUALIFICATIONS:
- Previous payroll, billing and scheduling experience
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal day
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
- Pay Rate: $100,006.40 / year
PPO # 14417
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Culture
- OUR CORE VALUES MAKE US PHENOMENAL:
Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive - Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
- Our relationships are at the heart of everything we do, each and every day.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional President
- Regional Vice President
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Account Manager
We do exciting and fulfilling work that protects people and assets, and that feels good
Rewards
From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.
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Healthcare (Medical/Dental/ Vision)
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Service Anniversary Bonus
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401(k) Retirement Plan
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Company-Paid Life Insurance
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Recognition & Rewards Programs
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Employee Assistance Program
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Employee Discount Program
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Tuition Discount Program
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Training & Career Development Programs
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