Security Service Manager

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services® is hiring a Service Manager. The Service Manager is responsible for providing leadership and direction to assigned regional service technicians and staff, as well as implementing action plans. As a leader, you will drive the execution and performance of the team and ensure branch, region, and national goals and objectives are met.

Pay: $75,000 -110,000 annually

20% bonus potential, company vehicle, gas card, laptop and cell phone

Benefits outlined below

RESPONSIBILITIES:

• Effective leadership skills with the ability to build strong relationships internally with all level of the organization, as well as mange difficult service delivery timeframes
• Foster collaboration and maintain strong interdepartmental relationships between installation, service, and sales teams, to include install-to-service turnovers
• Supervise all service engagements, retention efforts, and technician performance in assigned areas, escalating issues as needed
• Plan, organize, schedule, and manage daily service activities, providing technical guidance and support to staff
• Support building an effective service organization focused on customer satisfaction and growth
• Maintain and monitor customer communication, quickly resolving issues, concerns, or complaints, and communicating escalations with leadership promptly
• Communicate directives and ensure compliance with policies and safety standards
• Develop schedules to meet contract requirements and ensure SLA compliance
• Promote MAC and new service contracts

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in Business, Management, or a related field with three (3) years of management experience in electronic security, service or related industry
  • Associate’s degree in Business, Management, or a related field with five (5) years of management experience in electronic security, service or related industry
  • High School diploma with seven (7) years of management experience in electronic security, service or related industry
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, managing technicians, etc.)
• Minimum of three (3) years of experience in Project Management, Client Management, Engineering, or as a Senior Field Technician (techniques & tools) or equivalent
• Ability to travel up to 50% in a designated region
• Possess the ability to remotely troubleshoot technical electronic and software-based issues
• Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
• Possess technical acumen, analytical and decision-making skills
• Self-motivated with the ability to motivate and influence others
• Ability to establish and maintain effective working relationships with both internal and external customers

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Ability to manipulate, navigate and utilize electronic web-based service tools to manage all facets of service delivery, productivity and efficiency
• Electronic security industry and manufacturer certifications

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.