Lobby Ambassador - Full Time

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is hiring a Security Officer to work at a Tech Company located in San Jose, Ca.

Pay Rate : $27.95 / Hour

Shift : Morning / Monday to Friday

Requirement(s) :

Active Guard Card

The Lobby Ambassador will work as part of a team dedicated to providing support for day-to-day business functions in relation to access controls that ensure safe and secure workspaces at the site. This person will be responsible for promoting a warm, welcoming, and professional environment for all employees, building management, and the general public. The ideal candidate is excellent with customers and has an impressive ability to communicate, as well as having an administrative background.

Responsibilities (Major Duties)

• Providing and supporting day to day business functions in relation to access controls
• Greet guests and coordinate all visitor, temporary, and permanent badging support needed
• Takes telephone inquiries, answers questions regarding Badge office policies, procedures, badging issues, clearance issues, visitor issues, etc.
• Photographing access badge users (employees, Contractors, consultants) on site
• Updating or adding manual badge user profiles in the security system platform with required data and print/produce access badges
• Manual adding/revoking access for all user profiles in the security system during the access badge provisioning life cycle as required.
• Resolving badge user interactions in relation to requests for access with the appropriate approval as required
• Creating, issuing, and managing temporary access badges
• Resolving badge user interactions in relation to issues involving access controls (user issues, badge issues, system hardware/software issues) or escalating to the appropriate resolver groups as required
• Ensuring that all investigative and audit related communications and documentation are professional, confidential, clear, accurate, and complete
• Oversight of access control automated and integrated process for consistency and proper functionality
• Other duties as assigned

Minimum Skill Requirements

• Must possess critical thinking and problems solving skills
• Must be a proactive hands-on, very customer-focused and results oriented person who is comfortable taking on a problem and solving it
• Must be able to work effectively with little supervision
• Must possess good verbal and written communication skills in the English language
• Strong written and verbal communication skills to effectively communicate in a technically oriented environment with all levels of individuals in the organization
• Proficient in Microsoft Office Suite (Word, Outlook, Excel) to produce effective reports
• Must possess good telephone and radio communication skills
• Must be able to function in emergency situations
• Must possess a professional demeanor and have excellent customer service skills
• Must be able to multi-task in a dynamic environment
• Must be able to work independently while also being a team player
• Must possess intermediate computer knowledge and typing skills
• Must possess a solid employment history demonstrating reliability and dependability

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  *A valid driver’s license will be required for driving positions only

Other Requirements

• High School Diploma or general education degree from an accredited institution.
• Preferred: 1 year of customer service or related experience
• Preferred: 1 year of security, investigations, or asset protection related experience
• Preferred: Previous experience with access control or integrated security systems
• Must be able to pass Basic First Aid / AED and CPR training

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.