Corporate Badge Technician

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Pay Rate: $30.74 / Hour

Corporate Security Badging Office – Badge Technician I

About the role:
The Badge Technician I is primarily responsible for providing customer service support, facilities support,
phone call handling and trouble ticket resolution, as well as access management. While operating under
close supervision of the Shift Supervisor, a Badge Technician I is expected to independently execute a
number of standard operating procedures to support corporate employees and affiliates on a regular
basis.
This role will be part of a team of professionals working in a fast-paced and complex environment to
troubleshoot badging operations. Duties include, but are not limited to, helping corporate employees
and associates resolve their badging issues via phone, email, trouble ticketing, and in-person through a
Walk-Up service. Various administrative badging duties require good judgment and creative problem
solving, even in the absence of specific instructions, with a combined perspective of excellent customer
service and strong attention to detail as security specialists.
The successful applicant will be comfortable with shift-based work, have direct day-to-day contact with
our clients, and will need: outstanding communication skills, an exceptional ability to multitask, a great
attitude and work ethic, the ability to be a self-reliant team player, and the capacity to leave a
consistent positive impression with each and every interaction.

Experience:
- 1-2 years of experience in an administrative or customer service role
- Experience working with security access control systems and badging applications/software (e.g. Lenel)
Skills and Abilities:
- Excellent multitasking and ability to remain cordial and professional in stressful situations
- Outstanding phone etiquette and strong people skills
- Proactive problem-solving abilities
- Capacity to learn and apply standardized operating procedures to support issue resolution
- Positive attitude and outgoing personality
- Proficiency in Microsoft Windows and Office Suite
- Ability to read, write, and speak English clearly
- Typing speed of at least 35 wpm

Preferred Qualifications:
- Strong computer skills, including proficiency with databases and badge management software
- Excellent organization and attention to detail
- Effective communication and problem-solving skills
- Ability to work independently and as part of a team
- Knowledge of corporate security policies and access control procedures

The above statements are intended to provide a general overview of the role and responsibilities. They
do not represent an exhaustive or definitive list of all duties, requirements, skills, or standards necessary
to perform the essential functions of this position. The specific details and expectations may vary

depending on the particular needs and context.
*Shift schedules are set at time of hire and will require 6 months of performance meeting team
expectations before alternate available schedules can be requested.

Allied Universal® is hiring a Badge Technician. The Badge Technician is primarily responsible for customer service support, facilities support, phone call service and trouble ticket resolution, and access management.

RESPONSIBILITIES:

• Assist customer employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person
• Process badges and maintain appropriate logs regarding the issuance, return and track all associated actions
• Monitor and regulate the daily activities to ensure compliance with site policies and procedures
• Retain and maintain all access control documents, as well as conduct audits on access control records
• Record and report any incidents to the Site Supervisor, Operations Manager, or Site Security Manager
• Acknowledge and share pass down information with officers on shift
• Make emergency notifications as necessary pursuant to site Post Orders

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Experience working with security access control as well as badging applications and/or software (e.g., Lenel)
• Effective oral and written communication skills
• Proficiency with Microsoft Office Applications
• Able to assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Research, investigate, compile information
• Write informatively, clearly, and accurately

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior military or civilian law enforcement experience
• College degree in Criminal Justice
• Experience in a security operations center, military Tactical Operations Center, or similar environment
• Supervisory experience, ideally in a security role
• Administrative or customer service experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.