Security Account Manager

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

QUALIFICATIONS:

• Four (4) year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Pay $85,633.60 yearly

Provides first level troubleshooting and triaging of security system issues for a corporate campus environment and
sites globally. The successful candidate will have experience and ability to provide technical security solutions while
supporting build projects and field teams working on access control and CCTV systems. Must have strong problem
solving and customer service skills with effective cross-team communication to successfully perform this job.

Essential Functions

• Provides clear, responsive communication to management and Sr. Security Systems Engineer as required
• Consistently maintains documentation, follows standardized procedures, and ensures timely notification
  to appropriate stakeholders
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to
  achieve assigned business objectives
• Responds to security system issues, requests and/or risks identified by automated alarm monitoring
  systems and Expedia Staff/Vendors
• Globally supports testing and commissioning of new sites and systems
• Schedules and assists regional integrators with security system repair at the direction of the Sr. Security
  Systems Engineer
• Responds to and troubleshoots global critical system failures
• Provides project support to appropriate Physical Security Managers as assigned by the Sr. Security Systems
  Engineer
• Consults with regional teams to review and onboard new security software and hardware into the Physical
  Security environment at the direction of the Sr. Security Systems Engineer
• Perform remote and onsite first level troubleshooting for security systems globally
• Coordinates with the Sr. Security Systems Engineer to maintain proper system and hardware health for
  Expedia Security Systems
• Support testing of new systems in Dev Environments
• Provides technical solutions and recommendations that will enhance the overall security infrastructure
  globally
  
  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be
    documented separately. The employee might not be required to perform all functions listed. Additional
    duties may be assigned, and functions may be modified, according to business necessity
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks
    are unrelated to the functions listed, in which case they are deemed to be other (non-essential)
    functions
  • Employees are held accountable for successful job performance. Job performance standards may be
    documented separately and may include functions, objectives, duties or tasks not specifically listed
    herein
  • In performing functions, duties or tasks, employees are required to know and follow safe work
    practices, and to be aware of company policies and procedures related to job safety, including safety
    rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe
    working conditions
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to
    be performed in conformance with applicable company policies and procedures. In the event of
    uncertainty or lack of knowledge of company policies and procedures, employees are required to
    request clarification or explanations from superiors or authorized company representatives

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position

Minimum Hiring Standards

• Must be at least 18 years of age
• Must have a reliable means of communication, such as cell phone
• Must have a reliable home internet connection with the ability to work from home
• Must have a reliable means of transportation (public or private)
• Must have the legal right to work in the United States
• Must have the ability to speak, read, and write English proficiently
• Must have a high school diploma, secondary education equivalent, or GED
• Must be willing to participate in the company’s pre-employment screening process, including drug screen
  and background investigation

Education/Experience

• 1-3 years of industry physical security technology and/or risk analysis experience
  
• Understanding of perimeter and physical security concepts, access control, and video management
  systems
  
• Experience in technical root cause analysis, and systems monitoring
  
• Demonstrable technical training and/or certifications in but not limited to:
  
  • Access Control Systems
    
  • Video Management
  • Video Intercom Systems
• Enterprise-wide systems within global complex working environments
  
• Two or more years of years of responsible experience in the security industry and/or business
  management or equivalent combination of education and experience sufficient to perform the essential
  functions of the job, as determined by the company

SPECIAL REQUIREMENTS

• Advanced computer skills are mandatory

Competencies

• Ability to communicate clearly and concisely, sharing information with a varied audience
  
• Knowledge of security operations and procedures
  
• Knowledge of operations for a 24x7 monitoring center
  
• Capable of learning a variety of security and safety devices and controls
  
• Ability to maintain professional composure when dealing with unusual circumstances
  
• Ability to use a computer and a working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
  
• Planning, organizing and leadership skills
  
• Strong customer service and service delivery orientation
  
• Ability to interact effectively at various social levels and cross diverse cultures
  
• Ability to be an effective leader and member of projects teams
  
• Ability to take initiative and achieve results within constraints of standard operating procedures
  
• Ability to carry out multiple assignments concurrently
  
• Ability to adapt to changes in the external environment and organization
  
• Ability to synthesize and arrive at logical conclusions with input derived from multiple sources
  
• Ability to determine course of action based upon detailed written instructions
  
• Ability to use and learn communication technologies

Desired Certifications

• Enterprise Lenel OnGuard, Brivo, biometrics a, Everbridge Command Center, Service Now, and key /
  locker management
  
• Advanced Milestone, Exact Vision, Eagle Eye
  
• Access control panels, IP cameras, sensors, locks, IP bio-readers, IP intercoms and IP key management
  
• Training and/or certifications in Network / IP Technologies
  
• Life safety, fire detection and fires suppression systems
  
• General low-voltage - sound and data

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform
all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under
  conditions of urgency and in pressure situations
  
• Ability to work during days, evenings, weekends, and extended hours. Must be willing to accept phone
  calls outside of normal working hours
  
• Required ability to handle multiple tasks concurrently
  
• Computer usage which may include prolonged periods of data entry
  
• Handling and being exposed to sensitive and confidential information
  
• Regular talking and hearing
  
• Frequent sitting, and standing, which may be required for long periods of time
  
• Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling
  
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
  
• Close vision, distance vision, and ability to adjust focus

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.