Hospital Security Concierge

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Now hiring for Hospital Concierge in Tampa, FL!

• Full Time Position
• 2 Years' Customer Service/Hospital Experience Required
• $17.50 / hour

The Concierge Officer is a specialty of the Facility’s Security Department and reports to the Security Manager. This position requires highly skilled customer service and concierge oriented individuals with great communication skills who will be in charge of lobby access control in a Hospital environment. This position also requires knowledge of basic computer skills (MS Office) and radio and phone communication systems. Concierge Officers receive basic Security training, in order to be able to assist the Team if needed, with additional training in other areas available

Duties and Responsibilities: (Includes but not limited to):

• Greet all visitors, patients, employees and contractors, assisting and directing them to the correct location in the facility, and offering assistance when required
• Monitor and enforce site-wide security protocols at all times
• Maintain all required reporting & documentation logs as required
• Answer incoming calls using proper telephone etiquette and transferring calls accordingly or logging messages as appropriate
• Assist with coordinating and directing deliveries
• Maintains secure storage and control of all keys issued or responsible for
• Understanding and enforcing all building safety procedures
• Providing direction and support to first responders if needed in a crisis situation
• Assists in identifying maintenance issues and reporting them to maintenance accordingly
• Assists with maintaining the cleanliness standards of the Lobby and all Common Areas
• Maintains a clean, neat and professional appearance, wearing the assigned uniform and adhering to all uniform standards while on duty
• Receives Security training in: Crisis Prevention Intervention and Trauma Informed Care, response to missing persons, and basic Security skills. .

Client Qualifications/Requirements:

Qualified applicants for the Hospital Security Concierge position will meet the minimum requirements, as described below:

• At least 18 years of age
• High school diploma or Verifiable High School Diploma or GED (Certificates of Completion not acceptable)
• No criminal charges in the past 7 years. No open/pending charges accepted regardless of level.
• Valid guard card/license, as required in the state for which you are applying.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• As a condition of continued employment, employee must always maintain current active status of all required License, and must always carry the license while on duty
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Answer phones or greet guests / employees in a professional, welcoming manner
• Read, understand and clearly speak English; constantly use speech and hearing in communicating with public/co-workers, giving and receiving instructions, using phones
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.