Client Portfolio Manager - Healthcare

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Client Portfolio Manager - Healthcare. The Client Portfolio Manager has oversite of a high-profile Health Security Program. This role is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model. The Client Portfolio Manager will manage 3 account managers and multiple supervisor that oversee 3 hospitals and multiple high schools.

Salary up to at $102,000 (Based on experience)

Located in Asheville, NC - This is not a remote position

RESPONSIBILITIES:

• Assure areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies; review and act promptly to reports from such agencies
• Build, improving, and maintain the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service
• Monitor, review, and analyze information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response mitigation
• Provide subject matter expertise in the development of client policies related to security and the security program; monitor and report the effectiveness of those policies and procedures
• Provide appropriate guidance to security and facility staff as it relates to the physical security program
• Interface with client executives, physicians, and other members of the client staff as deemed appropriate
• Responsible for maintaining subject matter expertise in applicable security and regulatory related subjects
• Assist and guide client with the Security Plan, annual Hazard Vulnerability Assessment, yearly goal setting and evaluations using SMART Goals, and Workplace Violence regulatory standards
• Actively participate in any state or regulatory agency audits and investigations
• Ensure contract, regulatory, client, and Allied Universal compliance at all assigned locations, and AUS Compliance folders are in place and continually up to date for all security team members at all times
• Identify security issues, opportunities for security enhancements, and recommend solutions to the client’s corporate security team and/or administrative leadership
• Respond to facilities impacted by critical incidents and participate in Hospital Incident Command when established
• Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers; create and deliver annual training programs
• Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze and solve problems, and create opportunities for continuous improvement
• Identify and present industry best practices to all teams at all locations
• Actively participate in client committees (EOC/Safety, WPV, etc.) and industry-specific professional organizations such as IAHSS
• Assist in the preparation and presentation of Quarterly Business Reviews
• Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable benchmarks are met at all locations
• Ensure all administrative and operational functions including payroll, billing, accounts receivable, and scheduling are accurate, and any issues are promptly resolved
• Conduct in-depth audits and analysis of operational and financial controls relating to the account management
• Manage and own the accounts receivable process for the customer
• Lead all contract renewal, rebids, and rate increase initiatives
• Create and manage to an annual overhead budget, partner with the customer on their security budget
• Mentor managers within the portfolio to establish professional development and succession plans; develop management team in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate
• Responsible for managing individual facility Account Managers, Site Supervisors, and any administrative positions
• Visit individual sites on a regular cadence, with a minimum of 1 site visit per month for each location (travel estimated to be 25%)
• Evaluate and recommend technology and equipment that can reduce risk to the client’s organization by enhancing and elevating security layers for the facilities and system
• Administer safety programs outlining site-specific hazards for security officers on assigned shift including vehicle/driving safety as appropriate to Corporate procedures
• Participate in unemployment hearings
• Utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management (as required)
• Enforce Allied Universal policies as outlined in the handbooks and executive memos
• Participate in the AUS process and calls for assault and injury mitigation
• Monitor the completion of site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
• Develop / maintain operational procedures and ensure site-specific post orders are always available for emergency reference by the security staff
• Take a proactive role in communicating with the client and meeting their needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Effectively utilize WinTeam and other programs to produce and deliver key performance indicators and relevant reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Within reason, and without detriment to the primary account, this position will provide guidance to other healthcare accounts when requested
• Actively participate in the IAHSS local chapter

QUALIFICATIONS:

• Possess and maintain a valid driver's license in the appropriate state
• Achievement of a Certified Healthcare Protection Administrator (CHPA) certification is required within two years of assignment to the position
• Post -hire, must be able to successfully complete the following training courses prior to being assigned to this position:
• Health Insurance Portability and Accountability Act (HIPAA) (requires annual recertification)
• Blood-born Pathogen/Infection Control (requires annual recertification)
• Emergency Medical Treatment and Active Labor Act (EMTALA) (requires annual recertification)
• Healthcare Use of Force (requires annual recertification)
• Healthcare Essentials 3
• Certified Healthcare Security Professional
• Security Incident Response Procedures
• Post -hire, must be able to successfully complete the following training courses (may be completed after assignment):
• AUS Healthcare Security Supervisor Course (within 30 days)
• AUS Healthcare Security Manager Course (within 90 days)
• AUS Leadership Academy (within 90 days)
• Instructor certifications as deemed appropriate
• Minimum of five (5) years of experience in a security related position in a healthcare facility
• Minimum of three (3) years of experience in a healthcare facility in a supervisory capacity
• Previous payroll, billing, and scheduling experience
• Working knowledge of local, state, and federal requirements for contracted security force in a healthcare environment
• Working knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include CMS, TJC, and DNV Accreditation Standards, HIPAA, EMTALA, OSHA, PPE related to infection control, NFPA 101 and 99 standards as appropriate
• Ability to analyze problems, determine root causes, and identify and determine results-oriented solutions
• Outstanding interpersonal and communications skills (verbal and written), to the level of effectively communicating with patients, patient families, staff members and executives; drafting policy and documenting investigations of incidents; and training staff members
• Superb customer service skills
• Must have ability to cope well under emergency and stressful situations while making sound decisions and recommendations to physicians, nursing, and professional staff relative to issues involving safety and security

PREFERRED QUALIFICATIONS:

• Experience in hiring, developing, motivating, and retaining quality staff
• Experience in the use of WinTeam
• College degree in Business, Criminal Justice, or protective service-related field of study
• Military or law enforcement experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.