Director of Operations

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

The Director of Special Services Supports the Threat, Disaster, and Emergency Response division and is responsible for oversight and execution of temporary and ad hoc security deployments. This includes managing the Special Services Team for strike-related, emergency, and disaster-response operations, overseeing staffing, travel coordination, and on-site leadership for high-risk or time-sensitive assignments. The Director also supervises the Transport and Show Teams and other team members in the Special Services Group.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Ensures client satisfaction and responds to any and all customer issues/concerns in a timely manner.
• Ensures that accurate timekeeping, payroll, and billing data is posted in automated payroll and billing system; verifies billing and payroll reports and ensures that responsible supervisors or managers correct discrepancies; interfaces with accounts receivable and payroll departments to make corrections as necessary.
• Maintains current knowledge of client contracts and requirements.
• Responsible for ensuring accurate documentation on requests from the beginning of the request from a client through the end of the process, which includes providing pertinent information to our accounting staff for pay and bill purposes.
• Coordinates scheduling changes with Operations Managers, Off-Duty Officers and Subcontractors; serves as a liaison with clients and Operations Management, Off-Duty Officers and Subcontractors in resolving scheduling, training, billing and payroll challenges.
• Coordinates the removal of Subcontractors from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise.
• Maintains an open line of communication with RACS and AUS enterprise account management teams to ensure top-of-class customer service.
• Drives the goals of the group in providing quality service to include utilization of Active Law Enforcement when requested when at all possible.
• On call 24/7 for staff and client support.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

• Special Services
  • Manages the Special Services Team to ensure client requests are secured and processed per standard protocol and meet the expectations outlined below.
  • Lead planning and field execution of strike, emergency, and disaster-response deployments.
  • Oversee all travel arrangements for deployed personnel, including flights, lodging, ground transportation, and related logistics.
  • Ensure all travel-related documentation is accurately recorded and expenses tracked according to policy.
  • Coordinate staging plans for mobilized teams, including transportation timelines and resource delivery.
  • Reports on the metrics of the Special Services team to include wins and opportunities.
  • Holds margins at or above 26% and payroll/billing accuracy to 98% or better in accordance with company standards. Tracks and reports margin and current payroll/billing accuracy to Senior Management on a weekly basis.
  • Dispatching unarmed, armed and Law Enforcement officers throughout the country in emergency situations.
  • Ensures consistent and accurate communication and record keeping regarding all assignments identifying specific actionable parameters based on the sensitivity and complexity of the assignmen
• Transport & Show Support Oversight and Management
  • Ensure the Operations Manager is maintaining accurate transport schedules, vehicle logs, and personnel assignments.
  • Monitor the execution of transport operations to ensure efficiency, safety, and compliance with deployment timelines.
  • Oversee the planning, coordination, and execution of show and event deployments across all designated venues.
  • Directly supervise Operations Managers responsible for scheduling, staffing, and post-deployment reporting.
  • Maintain a standardized documentation process for all show deployments, including personnel rosters, site details, incident logs, and billing reports.
  • Serve as the escalation point for issues arising during live events or high-visibility assignments.
  • Reports on the metrics of the transport and show team to include wins and opportunities.
  • Holds margins at or above 23% and payroll/billing accuracy to 98% or better in accordance with company standards. Tracks and reports margin and current payroll/billing accuracy to Senior Management on a weekly basis.

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Bachelors degree preferred. Experience will be taken into consideration as a supplement to a degree.

Type and Length of Specific Experience Required:

• 7+ years of professional-level security management experience
• Experience in management of high volume, multi-faceted service team

Knowledge and Skills Required:

• Proficient in MS applications (Outlook, Word, Excel, Power Point).
• Understanding of emergency security operations and active law enforcement deployments.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.
• Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner.
• Ability to understand and provide instructions in written, oral, diagrammatic, or schedule form.
• Ability to write logs and reports.
• Planning, organizing, and leadership skills.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Ability to be an effective team member.
• Courteous telephone manner.
• Ability to multitask with strong attention to detail.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

Salary is based on experience, betweek $70,000 and $82,000 annually.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.