Enterprise Account Client Services Technology Manager

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Enterprise Account Client Services Technology Manager. The Client Services Technology Manager will ensure the deployment of technical tools and resources, effectively deliver services and training, and serve as an internal subject matter expert providing knowledge and advise regarding Allied Universal technology and systems.

RESPONSIBILITIES:

• Drive the implementation and compliance of HELIAUS® during the contractual rollout phase in 2024
• Serve as the first point of contact for HELIAUS® support for client sites, coordinating with branch resources as necessary
• Lead initiatives to promote the regular and effective use of the HELIAUS® platform across all client sites
• Continuously review HELIAUS® analytics and data to identify any non-compliance issues with system usage at any client site and design and implement improvements as necessary
• Regularly produce training materials for end users of HELIAUS® and other technical systems used at client sites
• Drive Mercury adoption, compliance, messaging, and other needs
• Collaborate closely with portfolio leadership on projects requiring reporting via a technology platform or product
• Sufficiently present project plans, scopes of work, development schedules, work products, outstanding work orders, subcontractor utilization, and present/identify foreign-owned products
• Keep abreast of new technology deployments and lead adoption at high profile customer sites
• Stay informed in the industry, identify technologies that may present a benefit to the security programs at client facilities

QUALIFICATIONS:

• High school diploma or equivalent
• Must possess, or be able to obtain, a Department of Defense (DoD) security clearance
• Due to the nature of our client’s business and contractual requirements, must be a U.S. Citizen or be classified as a U.S. Person
• Work experience involving training related efforts and goals
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use independent judgment and discretion
• Outstanding oral and written communication skills
• Ability to successfully interact at all levels of the organization, including with clients

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Criminal Justice, Business, or another related field
• Prior experience in law enforcement and/or military, and/or relevant experience at a DoD Defense Contractor site in a cleared environment

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay Rate:$68,000-$75,000

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.