Security Operations Assistant Account Manager
Willow Grove, Pennsylvania
Security Operations Assistant Account Manager
Willow Grove, Pennsylvania Position: Type Full Time Shift Type: Afternoon,Evening,Morning,Overnight Req ID: 2024-1307677 Work Days Available: Friday,Monday,Saturday,Sunday,Thursday,Tuesday,Wednesday Date posted: 11/26/2024Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
Salary Range: $42,500 - $47,500 / year
RESPONSIBILITIES:
- Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
- This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
- Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
- Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
- Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
- Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
- Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
- Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
- Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
- Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
- May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.
QUALIFICATIONS:
- Minimum high school diploma or equivalent
- Minimum three (3) – five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required
- Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
- Professional, articulate and able to use good independent judgment and discretion
- Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
- Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
- Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response
PREFERRED QUALIFICATIONS:
- College education or business classes
- Experience in scheduling, operations or other functions of security industry
- Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Culture
- OUR CORE VALUES MAKE US PHENOMENAL:
Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive - Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
- Our relationships are at the heart of everything we do, each and every day.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional President
- Regional Vice President
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Account Manager
We do exciting and fulfilling work that protects people and assets, and that feels good
Rewards
From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.
-
Healthcare (Medical/Dental/ Vision)
-
Service Anniversary Bonus
-
401(k) Retirement Plan
-
Company-Paid Life Insurance
-
Recognition & Rewards Programs
-
Employee Assistance Program
-
Employee Discount Program
-
Tuition Discount Program
-
Training & Career Development Programs
-
Meet the Allied Universal Team Learn More about the people that are a part of the Allied Universal Team.
-
Hear from our employees Listen to the experiences of our employees.
-
About Allied Universal Allied Universal provides unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses in our communities.
-
Frequently Asked Questions Learn more about Allied Universal - we'll answer some of your common questions.
-
Landscaping Jobs at Allied Universal | Careers at Allied Universal At Allied, we are always looking for phenomenal people to join our Landscaping team. Learn about landscape careers and view open jobs with us here.
-
Women in Security - Nancy Peterson Meet Nancy, Sr. VP/Deputy General Counsel and Chief Compliance Officer, at Allied Universal and learn more about her story.
-
Security Jobs at Allied Universal | Security Careers at Allied Universal Do you have a passion for being there for others? Allied Universal wants you. Learn more about our security careers and view security jobs here.
-
Systems Careers at Allied Universal Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits. Search jobs and apply.
-
Corporate and Field Careers at Allied Universal Allied Universal is looking for professionals to join our integrated team. Search open jobs and join us in a corporate support, sales or leadership career.
-
Professional Services Careers at Allied Universal From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs.
-
Culture at Allied Universal At Allied Universal, we strive to build an inclusive, Be Phenomenal culture that supports a diverse workplace. Learn more and search our jobs and careers.
-
Event Services at Allied Universal From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services. Search jobs at Allied Universal here.
-
Janitorial Careers at Allied Universal Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits. Search our jobs and apply today.
-
Empleos de Limpieza en Allied Universal Allied Universal tiene oportunidades profesionales gratificantes en servicios de limpieza y ofrece capacitación, crecimiento y beneficios. Busque nuestros trabajos y presente su solicitud hoy.
-
Veterans and Allied Universal Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs.
You have no recently viewed jobs
You have no saved jobs