Operations Manager - Downtown Area

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Summary
We are seeking a dynamic and experienced Operations Manager to oversee daily security operations in the Downtown Chicago area. This is an in-office, Monday through Friday position, ideal for a professional leader who thrives in fast-paced environments and has a passion for delivering high-quality service. The Operations Manager will be responsible for managing non-exempt personnel, ensuring client satisfaction, and maintaining operational excellence across assigned sites.

Compensation
Salary Range: $60,000 – $63,000 annually

Schedule Details

• Employment Type: Full Time

• Category: Management

• Shift: 8:00 AM – 5:00 PM

• Workdays: Monday – Friday

Key Responsibilities

• Interviews and hires qualified applicants in a timely manner, evaluates low performers, and manages transfers/upgrades

• Makes job offers and transfers in line with company policy and post requirements

• Maintains and updates the Open Post List and actively manages job openings

• Creates, manages, and adjusts post schedules in WinTeam to ensure full contract coverage and reduce overtime

• Maintains a reliable pool of backup staff and manages weekly time-sheets and bi-weekly payroll with accuracy

• Conducts audits of timekeeping records and processes payroll-related tasks such as final checks and bonuses

• Represents the company in unemployment hearings, union meetings, and other liability-related matters

• Handles employee discipline, counseling, and terminations with proper documentation and follow-through

• Communicates regularly with Security Professionals and reviews the No Hours Report to address staffing gaps

• Maintains morale and reduces turnover through strong communication and proactive issue resolution

• Enforces site-specific policies and ensures staff receive appropriate post training

• Keeps the branch organized and on-track with deadlines and operational reporting

• Takes on additional projects or tasks as assigned by upper management

Qualifications

• High school diploma or equivalent required

• 3–5 years of professional experience managing non-exempt employees in a fast-paced service environment

• Must be eligible to obtain a valid Guard License (if required by state)

• Must pass a background check, drug/alcohol test, behavioral assessment, and complete all onboarding documentation

• Valid driver’s license and reliable transportation required; occasional travel to client sites may be needed

• Strong written communication skills with the ability to document reports, investigations, and disciplinary actions

• Proficient in Microsoft Office with the ability to learn company systems like WinTeam, eHub, and CyCop

• Excellent customer service and interpersonal skills, with the ability to de-escalate situations professionally

• Strong organizational and multitasking abilities, with high integrity and consistent application of company policies

• Must be articulate, professional, and able to make sound decisions using good judgment and discretion

• Must be fluent in English with excellent verbal and written communication skills

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.