Badging Administrator (Cruise)

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Starting Salary: $52,000 / year with benefits including medical, dental, vision, 401k, PTO, and life insurance.

Must have 3+ years of security or security systems experience. Candidates must have at least a high school diploma. Associate's degree preferred.

Ideal candidates are comfortable with technology, Microsoft Office, have good communication skills, and have a passion for providing good customer service.

As the world's largest private security firm, Allied Universal offers incredible growth opportunity in the security industry! 800,000+ employees and growing!

Allied Universal® is hiring a Badging Administrator. The Badging Administrator is primarily responsible for customer service support, facilities support, phone call service and trouble ticket resolution, and access management. The Badging Administrator will be working within a team of professionals in a fast-paced and complex environment to troubleshoot badging operations.

RESPONSIBILITIES:

• Evaluate and implement change management and best practices for the entire client access control policy, impacting up to C-suite level optics
• Interpret and implement policy regarding the shrinkage of access-control items which has a substantial impact to client budget and cost
• Investigate and resolve issues of nefarious action found during badge audits; make recommendations to customer regarding process improvement and increased security measures
• Provide direction to Officers regarding re-posturing of posts in emergency or exigent circumstances due to access control / business needs
• Design access control quality assurance programs, select and compile training materials to design and implement a site/contract-specific training and development program
• Review and apply correction to security personnel’s reporting, review job performance, remove security personnel from their assignment in the event of access control violations
• Create, provision, and destroy access cards in accordance with client access control policy
• Order, maintain, and audit departmental supplies to track usage
• Log work completed in client service desk, reconciling assigned tickets
• Working with cross functional teams to service client needs
• Routine run the business tasks

QUALIFICATIONS:

• High School diploma
• Minimum of two (2) years of experience in badging, access control, security operations center, military TOC (or similar)
• Prior supervisory/management experience, ideally in a security role
• Previous experience in customer service or in an administrative position
• Experience working with security access control as well as badging applications and/or software (Lenel)
• Ability to multitask, and remain cordial and professional in stressful situations
• Excellent oral and written communication skills, phone etiquette and people skills
• Proactive problem-solving skills
• Able to learn and apply standardized operating procedures to support issue resolution
• Proficiency in Microsoft Windows and Office Suite
• Ability to read, write, and speak clearly in English
• Able to type 35 words per minute with minimal error

PREFERRED QUALIFICATIONS:

• Lenel Knowledge
• Jira Knowledge
• Badging Experience
• College degree in Criminal Justice, Security Management, or related field of study
• American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) or Physical Security Professional (PSP) certification

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.