Special Services Operator

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

• Pay is $18-$21 per hour, depending on experience.

The Special Services Operator is responsible for coordinating and monitoring high-value transport escorts, special event security, workplace violence response deployments, strike-related details, and other urgent coverage requests within the Special Services Division. This role manages real-time scheduling, live tracking, and compliance checks to ensure that partners and field personnel meet contract and company standards. The Operator works closely with Operations Managers, clients, and partner agencies to match the right resources to each request and ensure documentation is accurate for billing and payroll. This is an hourly, non-exempt role focused on operational support from start to finish..

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Coordinate high-value Transport runs, ensuring approved drivers or escorts are scheduled, briefed, and tracked in real time.
• Support scheduling and monitoring of workplace violence response posts, strike-related details, and special event security deployments.
• Track live missions, respond to real-time issues, and communicate status updates to clients and management.
• Verify that partner agencies and subcontractors follow company standards and contractual requirements.
• Take and document inbound requests for special services and urgent coverage.
• Match available staff or partners to requests, update schedules, and relay changes to Operations Managers and clients.
• Ensure timekeeping and billing data is accurate and complete for all assignments.
• Maintain clear documentation of each case from start to finish.
• Perform similar coordination and support duties within the Special Services group as needed.

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• Associate degree preferred and three years of related experience (including at least one year in transport coordination, dispatch, security operations, or emergency response); or an equivalent combination of education and experience sufficient to perform the essential functions of the job.

Type and Length of Specific Experience Required:

• 3+ years of operational or security coordination experience
• Experience as an operator or manager in a high-volume, multi-faceted service team

Knowledge and Skills Required:

• Proficient in MS applications (Outlook, Word, Excel).
• Understanding of emergency security operations and active law enforcement deployments.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages, and reconciliation in order to check pay, bill, and compliance details.
• Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner.
• Ability to understand and provide instructions in written, oral, or schedule form.
• Ability to write logs and reports.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player is required.
• Ability to be an effective team member.
• Courteous telephone manner.
• Ability to multitask with strong attention to detail.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.