Security Officer - Dispatch Control

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Officer - Dispatch Patrol in Benton Harbor, MI, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial and more .

As a Dispatch Officer with Allied Universal at a leading manufacturing and industrial location, you will play a key role in supporting security-related operations by monitoring communications, coordinating responses, and assisting with incident management. Your responsibilities will include maintaining clear and professional communication with on-site teams, helping to deter security-related incidents through prompt dispatching, and providing exceptional customer service to all personnel and visitors. This position requires driving as part of the post responsibilities, so a valid driver's license is necessary. You will be part of a team that values agility, reliability, and innovation, working together to create a welcoming environment where people come first and integrity guides every action. If you are ready to make a difference and grow your career in a dynamic setting, we invite you to join our team.

Position Type: Full Time

Pay Rate: $18.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and operate communication systems to dispatch security-related personnel and resources as needed within the manufacturing and industrial location.
• Receive and document calls for service, incidents, and emergencies, maintaining accurate records and logs.
• Coordinate with on-site security-related teams to respond to incidents and critical situations in a calm, problem-solving manner.
• Follow site-specific policies and procedures when handling routine and emergency communications.
• Provide customer service by assisting employees, visitors, and contractors with inquiries and information related to security-related matters.
• Assist in the implementation of emergency response activities as directed by Allied Universal and/or site management.
• Communicate important information to appropriate personnel and/or emergency services as required by the situation.
• Support regular and random patrols by relaying information and tracking patrol activities around the business and perimeter.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Applicants must have supervisory experience.
• Applicants must be at least 21 years of age.
• A valid driver’s license is required and applicants must meet Allied Universal driver policy requirements for driving positions.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.