Security Professional - Dispatch Specialist

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

As a Security Professional - Dispatch Specialist in South San Francisco, CA, you will serve and safeguard clients in a range of industries such as Commercial Real Estate and more .

As a Dispatch Officer with Allied Universal at a commercial real estate location, you will play a key role in maintaining a secure environment by monitoring alarm panels, managing access control systems, and coordinating responses to security-related incidents. Your responsibilities will include using computer or tablet systems to track activities, communicate with on-site personnel, and provide timely updates to management. You will help to deter potential incidents through your attention to detail and strong communication skills, while delivering exceptional customer service to all visitors and tenants. At Allied Universal, we value agility, reliability, and innovation, and we are committed to fostering a caring culture that puts people first. Join our team and contribute to a collaborative environment where integrity and teamwork drive everything we do.

Position Type: Full Time

Pay Rate: $32.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Monitor and manage incoming and outgoing communications at the dispatch station, including calls, radio transmissions, and electronic messages, to support security-related operations at the location.
• Coordinate with on-site personnel and mobile patrols to relay information and dispatch assistance as needed for incidents or routine activities.
• Document and log all incidents, calls, and dispatch activities accurately and promptly according to site-specific policies.
• Assist in the implementation of emergency response procedures by communicating critical information to appropriate parties in a calm, problem-solving manner.
• Provide customer service by addressing inquiries and requests from clients, visitors, and staff in a professional manner.
• Support Allied Universal team members by maintaining clear and timely communication regarding security-related matters at the location.
• Help to deter unauthorized activities by maintaining a visible and attentive presence at the dispatch post.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Alarm panel experience is preferred.
• Experience using a computer or tablet is preferred.
• Access control or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.