Security

Security Officer GSOC Operator Experience Required

Allentown, Pennsylvania Position Type: Full Time Shift Type: Evening Req ID: 2026-1604514 Work Days Available: Monday - Friday Date posted: 06/01/2026

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Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Pay Rate: $25.13 / Hour

Full Time

3PM-11PM

Monday Through Friday

Responsibilities:

The Security Global Operations Center (GSOC) Specialist supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities

This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms

The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events

They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team

Assigned shifts are subject to change to meet the operational needs of the SOC

Assists in monitoring internal and external security events to identify potential threats and vulnerabilities

Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends

Supports the monitoring of open-source media for security-related events and potential impacts

Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities

Follows security policies and procedures to ensure compliance and contribute to process improvement

Assists in the monitoring and maintenance of physical security systems

Documents and communicates relevant information to support decision-making processes

Communicates effectively with peers, partners, customers, and employees

Participates in the continuous improvement of SOC processes and procedures

Maintains awareness of emerging threats, vulnerabilities, and industry best practices

Position requires sitting, heavy phone usage, and screen exposure for extended periods of time

Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime

Potentially high-stress environment with exposure to multiple aspects of emergency incidents

Understand our Operating Principles; make them the guidelines for how you do your job

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed
Assist company employees in all concerns that pertain to safety and security
Monitor travel safety and security of company's employees

QUALIFICATIONS:

21+ Years of Age (C101)
Valid Driver's License - AU Driver Policy Requirements (C123)
- Demonstrated ability to work in a dynamic environment and manage multiple tasks
- Strong communication and interpersonal skills
- Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook)
- Basic knowledge of access control, video management, and intrusion detection systems
- Familiarity with incident management processes
- Analytical mindset with the ability to identify and escalate critical issues
- Attention to detail and accuracy in work
- Awareness of relevant regulations and compliance requirements
- Interest in threat intelligence platforms and tools
- Understanding of basic network security concepts and protocols
- Familiarity with physical security systems
- Generally, it requires at least 3 years of related experience to include, crisis management, physical security, and critical infrastructure protection, risk controls, and loss prevention.
Possess a high school diploma or equivalent, or five (5) years of verifiable experience
Minimum of two (2) years of military, law enforcement, government, or security experience
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
*A valid driver's license will be required for driving positions only

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal day
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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