Lobby Ambassador
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal® is hiring a Lobby Ambassador. The Lobby Ambassador will serve as the face of the facility and the first impression for all employees, tenants, visitors, vendors, contractors, and guests. This position combines world-class customer service with proactive security practices to create a safe, welcoming, and professional environment. As a trusted representative of both Allied Universal and the client, the Lobby Ambassador is responsible for delivering exceptional hospitality while ensuring compliance with all security, access control, and safety procedures. Every interaction should leave individuals feeling welcomed, valued, assisted, and secure.
The success of a Lobby Ambassador is measured not only by maintaining a secure environment, but by creating a positive and memorable experience for every employee, visitor, tenant, vendor, and guest who enters the facility.
Site Location: Atlanta Ga 30328
Employment Type: Full Time
Starting Base Pay Rate: $20.50 / hour
Availability: Afternoon/Evening Shift
RESPONSIBILITIES:
- Serve as the primary lobby point of contact, greeting employees, tenants, visitors, vendors, contractors, and guests
- Deliver exceptional hospitality and customer service while balancing access control, security, and safety requirements
- Operate visitor management, access control, radio, surveillance, and related security systems in accordance with site procedures
- Verify visitor registration, identity, authorization, credentials, escorts, host notifications, and VIP or Executive Leadership procedures as required
- Maintain situational awareness, monitor lobby activity, identify suspicious behavior or unauthorized access attempts, and report security concerns immediately
- Respond to incidents, emergencies, safety issues, and operational concerns, including notifying supervision, client management, ESOC, emergency services, or first responders as appropriate
- Follow site-specific emergency response protocols and assist with evacuations, accountability, emergency communications, responder access, and post-event documentation
- Support facility operations by conducting assigned inspections, observing hazards or maintenance concerns, maintaining entrance security, and communicating issues promptly
- Assist occupants with directions, information, wayfinding, service requests, and general inquiries while demonstrating patience, empathy, inclusion, and customer care
- Maintain accurate, factual, and proprietary records, reports, visitor information, incident documentation, and daily activity or shift reports
QUALIFICATIONS:
- Must possess one or more of the following:
- Must possess a high school diploma or equivalent, or five (5) years of verifiable work experience
- Licensing requirements are subject to state and local laws and regulations and may be required prior to employment
- Minimum of three (3) years of experience in a front-facing customer service role
- Minimum one (1) year of security experience
- Excellent oral and written interpersonal communication and customer service skills
- Attention to detail and situational awareness
- Ability to work independently with little supervision
- Ability to multi-task, prioritize, and manage time effectively
- Ability to assess situations and make sound decisions
- Intermediate computer skills and ability to utilize technology platforms
- Ability to handle both common and crisis situations efficiently
PREFERRED QUALIFICATIONS:
- Prior military or law enforcement experience
- Hospitality, concierge, executive reception, or customer experience background
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Company's retirement plans
- Seven holidays annually paid at time and a half, if worked
- 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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