Outreach Ambassador

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Outreach Ambassador. The Ambassador program serves to ensure a memorable and welcoming experience for everyone visiting our city center. Ambassadors shall promote a positive experience by providing enhanced hospitality. Ambassadors are a reflection of the company and the client, often providing the first “person-to-person” interaction visitors have within the area. Acting as First Impression Specialists, Ambassadors must create positive, friendly, and helpful interactions with all members of the public, which may include families, residents, students, business owners, workers, concert goers, performers, shoppers, and tourists.

RESPONSIBILITIES:

• Serve as the first point of contact when a visitor has a concern, ensuring a positive and efficient experience.
• Serve as the face of the customer, as well as AUS, by graciously greeting and attending to visitors
• Document observed unwanted behaviors and activities while on the boardwalk, and reporting them to Ambassador Supervisors or Police Department as appropriate
• Greet and engage with members of the public, including with visitors, students, workers, residents, and businesses in various settings and weather conditions
• Assist visitors with wayfinding to popular destinations and venues within Atlantic City
• Respond to inquiries for general information from the public regarding downtown businesses (including governmental offices), libraries and educational facilities, as well as special events and programs
• Interface with businesses in the Area, providing notification of important community information and events, and listening to and reporting any community related concerns
• Promote a clean are by picking up and disposing of prominent trash or litter incidental to their other Ambassador duties.

QUALIFICATIONS:

• Possess a high school diploma or equivalent, or 5 years of verifiable work experience
• Able to stand and walk long periods of time in the weather elements
• A valid driver’s license will be required for driving positions only
• Working knowledge of area geography and major downtown destinations, including government offices, community venues, stadiums, arenas as well as popular restaurants, bars, and night clubs
• Able to employ appropriate de-escalation techniques calmly and sensitively
• Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully
• Demonstrated ability to exercise good judgment and make sensible decisions
• Effective oral and written communication skills
• Ability to build strong relationships and a willingness to develop an understanding of the individual circumstances and needs of each individual
• Having flexibility to work in different schedules, including evenings and weekends, as necessary
• Excellent organizational skills

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.