Security Officer Customer Service Patrol
Austin, Texas
Position Type: Full Time
Shift Type: Afternoon, Overnight
Req ID: 2026-1610771
Work Days Available: Monday, Tuesday, Wednesday, Thursday
Date posted: 06/10/2026
As a Security Officer Customer Service Patrol in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as an unarmed patrol officer at a dynamic tech, media, and telecom location, where you will conduct routine patrols, remain visible to help discourage security-related incidents, and support access awareness through strong customer service and communication. In our agile, reliable, and innovative team, you will put people first, work with integrity, and contribute to a caring culture built on teamwork.
Position Type: Full Time
Pay Rate: $22.28 / Hour
Job Schedule:
| Day | Time |
|---|---|
| Mon | 03:00 PM - 11:00 PM |
| Tue | 03:00 PM - 11:00 PM |
| Wed | 11:00 PM - 07:00 AM |
| Thur | 11:00 PM - 07:00 AM |
What You'll Do:
- Provide customer service to employees, visitors, and/or vendors by carrying out site-specific procedures, access-related policies, and when appropriate, emergency response activities at a technology and communications location.
- Respond to incidents, alarms, and/or critical situations in a calm, problem-solving manner, documenting observations and reporting security-related concerns to site contacts and Allied Universal leadership.
- Conduct regular and random patrols throughout offices, common areas, parking areas, and perimeter locations to help to deter unauthorized activity and identify unusual conditions.
- Monitor entry and exit points, verify credentials as required by site policy, and assist with visitor processing, delivery coordination, and other security-related support duties.
- Communicate clearly with staff, guests, and/or first responders during routine operations and unusual events, while completing required logs, reports, and patrol records in a timely manner.
Minimum Requirements:
- Comfortable using a computer or tablet is preferred.
- Customer service experience is preferred.
- Access control and/or badge experience is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Why Join Us:
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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