Security Officer - Mall Front Desk

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Mall Front Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer at a bustling retail or mall location, you will be the first point of contact for visitors, playing a key role in providing a welcoming and professional experience. You will assist guests, manage access control, and respond to security-related incidents to help to deter unwanted activity. At Allied Universal, our agile, reliable, and innovative team members thrive in a people-first culture where integrity and teamwork are valued. Step into a dynamic environment where your strong communication and customer service skills will shine every day.

Position Type: Full Time

Pay Rate: $18.60 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and visitors by carrying out security-related procedures and following site-specific policies at the front desk area.
• Assist with visitor management, including verifying identification, signing guests in and out, and issuing visitor passes as required by site policies.
• Monitor entrances, exits, and common areas to help to deter unauthorized access or suspicious activity within the location.
• Respond to incidents and critical situations in a calm, problem-solving manner, engaging emergency response procedures when appropriate.
• Maintain detailed logs and reports of daily activities, incidents, and observations as required by Allied Universal and site protocols.
• Communicate professionally with visitors, tenants, and property management staff to address inquiries, provide information, and/or direct individuals as necessary.
• Operate security-related systems such as access control, visitor management software, and surveillance technology to support daily front desk operations.

Minimum Requirements:

• Experience with access control and/or badge systems is preferred.
• Customer service experience is preferred.
• Experience with alarm panels is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.