Security Officer - Retail Front Desk

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Retail Front Desk in Chicopee, MA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer with Allied Universal at a popular retail and entertainment location, you will be the first point of contact for guests and staff, helping to create a welcoming atmosphere while addressing security-related needs. Your role involves monitoring entry points, verifying access, and assisting with visitor inquiries. By maintaining a visible presence and delivering outstanding customer service, you will help to deter incidents and foster a positive environment. Join our team where your professionalism and commitment to our core values of reliability, innovation, and teamwork will make a difference every day.

Position Type: Full Time

Pay Rate: $18.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Greet and assist guests and visitors at the front desk, providing a welcoming and professional presence at the location.
• Monitor access points and verify credentials of individuals entering the premises to help to deter unauthorized access.
• Maintain awareness of the surrounding area and report any security-related concerns or suspicious activity to the appropriate personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner in accordance with Allied Universal procedures and site-specific policies.
• Provide exceptional customer service by addressing inquiries and assisting guests with directions and information relevant to the location.
• Maintain accurate and detailed logs of daily activities, incidents, and visitor interactions as required by site protocols.
• Collaborate with on-site staff and management to support security-related procedures and emergency response activities when appropriate.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.