Security Dispatch Agent - First Shift

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Media Dispatch Agent in Clarksville, TN, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional supporting an advanced technology location. In this role, you will monitor and patrol assigned areas, conduct regular security-related patrols, and maintain a visible presence to help deter potential incidents. You will be the first point of contact, providing outstanding customer service and clear communication to all visitors and team members. This is an exciting opportunity to be part of a collaborative and innovative team, where you can make a difference in a dynamic environment dedicated to putting people first.

Position Type: Full Time

Pay Rate: $23.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients by executing security-related procedures, following site-specific policies, and participating in emergency response activities when appropriate.
• Receive, process, and dispatch calls for service or incidents in the location, maintaining clear and concise communication with personnel and first responders as needed.
• Monitor surveillance systems and alarm panels to help to deter unauthorized access and report irregularities.
• Maintain accurate logs and records of all incidents, dispatches, and communications in accordance with company and location protocols.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating resources as required.
• Communicate security-related information to relevant team members, management, and/or external agencies as directed.
• Assist with access control processes by verifying credentials and authorizing entry or exit for personnel and visitors as necessary.
• Support Allied Universal and location management in implementing and updating security-related procedures and protocols.

Minimum Requirements:

• Customer service experience is preferred.
• A state, county, or city issued security-related license is preferred.
• CPR certification and/or first aid training are preferred.
• Experience with access control and/or badge systems is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.