Security Professional - Front Desk Customer Service

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Professional - Front Desk Customer Service in Fairfax, VA, you will serve and safeguard clients in a range of industries. As a Front Desk Security Professional with Allied Universal, you will play a key role in creating a welcoming and secure environment at the assigned location. Your primary responsibilities will include monitoring access, assisting visitors, and responding to security-related incidents with professionalism and care. You will utilize your customer service skills and technology proficiency to help to deter potential issues and support a positive experience for everyone entering the premises. Join our team where integrity, teamwork, and putting people first are at the heart of everything we do.

Position Type: Full Time

Pay Rate: $20.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and visitors by carrying out security-related procedures and site-specific policies at the front desk.
• Monitor access to the location, verifying identification and visitor credentials as required.
• Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
• Maintain detailed and accurate records of daily activities, incidents, and visitor logs.
• Communicate professionally with clients, visitors, and Allied Universal team members to address inquiries and support security-related needs.
• Assist with emergency response activities when appropriate, following company and site-specific guidelines.
• Support a welcoming environment at the front desk while helping to deter unauthorized access and/or suspicious activity.

Minimum Requirements:

• Access control or badge experience is preferred.
• Alarm panel experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• A guard card or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.