Security Supervisor - Global Security Operations Center (GSOC)

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

The CRC Supervisor plays a critical role in Global Physical Security and Loss Prevention strategy by supervising the CRC Analysts in each shift, conducting remote investigations, process audits, alarm monitoring, and video surveillance from the Centralized Resource Center (CRC). This role supports operations across AMER by identifying risks, investigating losses, analyzing process gaps, and driving actionable recommendations to strengthen security and compliance.

Unlock Your Potential: Explore a Career in Security Excellence!

Now hiring a Security Supervisor - Global Security Operations Center

Pay Rate $32.00 per hour

Full Time - Monday-Friday

Days

Swings

RESPONSIBILITIES:

• Lead and supervise a team of CRC analysts during assigned shifts, ensuring adherence to SOPs, SLAs, and KPIs.
• Oversee real-time monitoring, investigations support, alarm responses, and process audits to ensure accuracy and timely execution.
• Manage incident escalations, coordinating with site security, operations, and regional/global security teams as needed.
• Conduct shift handovers with detailed reporting of ongoing investigations, incidents, and critical observations.
• Ensure staffing coverage for all shifts and adjust workload distribution based on priorities and incident volumes.
• Drive compliance with CRC protocols, including emergency response, reporting standards, and escalation matrices.
• Track shift-level performance metrics and identify opportunities for process improvement.
• Ensure data security, confidentiality, and adherence to company policies.
• Act as a point of contact for internal stakeholders requiring support from CRC operations during the shift.
• Conduct video camera review to support investigations on UTR (Under the Roof), pilferage, and shrinkage cases with reference to system reports, and process validations.
• Monitor recorded video feeds to identify potential theft/fraud activities.
• Document findings with clear evidence, timelines, and root cause analysis.
• Partner with field Loss Prevention (LP) teams to support on-ground investigation and resolution.

QUALIFICATIONS (MUST HAVE):

• High school diploma (required)
• One (1) year minimum of hands-on supervisory or management experience, including but not limited to: staff scheduling, performance management, team development, and conflict resolution
• Proven analytical and problem-solving skills with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint, Word) and ability to work with reporting tools.
• Good written and verbal communication skills in English
• Experience in video camera, CCTV monitoring, alarm management systems, or centralized command/control room operations.
• Ability to handle confidential information with integrity and professionalism.
• Ability to work in a 24/7 environment, including rotational shifts, weekends, and holidays.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior military or law enforcement experience with an emphasis on Loss Prevention and Investigation.
• Bachelor's degree (preferred)
• Knowledge of supply chain, logistics, or warehousing operations.
• Wicklander-Zulawski experience/certification

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.