Badge Technician

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

Allied Universal® is hiring a Badge Technician. The Badge Technician is primarily responsible for customer service support, facilities support, phone call service and trouble ticket resolution, and access management.

Join the World's Leading Global Security Company!

Location: Herndon, VA

Pay: $21.50/hr

Paid Weekly!

Shift: Will be discussed at interview

Requirements:

Must be able to Walk/Stand for Long Periods of Time
Must be able to Work Outside in the Elements

Previous Customer Service Experience is Preferred!

Uniform and Equipment Provided at NO Costs!

RESPONSIBILITIES:

• Assist customer employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person
• Process badges and maintain appropriate logs regarding the issuance, return and track all associated actions
• Monitor and regulate the daily activities to ensure compliance with site policies and procedures
• Retain and maintain all access control documents, as well as conduct audits on access control records
• Record and report any incidents to the Site Supervisor, Operations Manager, or Site Security Manager
• Acknowledge and share pass down information with officers on shift
• Make emergency notifications as necessary pursuant to site Post Orders

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Experience working with security access control as well as badging applications and/or software (e.g., Lenel)
• Effective oral and written communication skills
• Proficiency with Microsoft Office Applications
• Able to assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Research, investigate, compile information
• Write informatively, clearly, and accurately

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior military or civilian law enforcement experience
• College degree in Criminal Justice
• Experience in a security operations center, military Tactical Operations Center, or similar environment
• Supervisory experience, ideally in a security role
• Administrative or customer service experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.