Senior Director - Operations

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

Deposita(TM), an Allied Universal® Company, is hiring a Senior Director - Operations. The Senior Director, Operations is responsible for managing the Cash360, SafeConnect Plus and Financial Center product lines. This includes managing customer implementation as well as day to day support. The Senior Director, Operations will plan, execute, and finalize projects according to strict deadlines and within budget. This position will act as the Deposita liaison with the client, customers, and employees. This position is also responsible for providing management oversight and driving operational accountability through effective change management and leadership development processes. The Senior Director, Operations will coordinate efforts of team members and third-party contractors and will define the team’s objectives and oversee quality control throughout its life cycle.

Core duties include management and leadership of processes for the continuous improvement of the customer experience. This leader will be responsible for providing customer operating reviews depicting implementation progress, betterment projects, support performance and metrics. This role will have oversight of the help desk.

RESPONSIBILITIES:

• Determine and understand specific customer expectations; effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Plan and schedule project timelines; direct project defining scope, goals and deadlines, project plans and associated documents
• Communicate project expectations to team members; coach, mentor, motivate and supervise project team member and contractors, and influence them to take positive action and accountability for their assigned work
• Identify and resolve issues; liaise with project stakeholders; proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Identify and manage project dependencies and critical path; analyze data to determine project success; determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle
• Delegate and follow-upon task assignments and achievement; plan and schedule project timelines and milestones using appropriate tools, track project milestones and deliverables.
• Prepare project plans and associated documents; develop and deliver progress reports; proposals, requirements documentation, and presentations
• Develop best practice and tools for project execution and management
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements

QUALIFICATIONS:

• Bachelor’s Degree in business administration, finance, or computer technology related field
• Minimum of seven (7) years of business experience in similar based business and operations, customer service/call centers
• Minimum of three (3) years of related financial and/or process leadership experience preferably within the service industry and/or with security
• Work history must include demonstration of each of the following:
  • Ability to learn, understand and apply new technologies
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to confirm to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• Ability to analyze data, identify trends, and find solutions to processes and tools
• Advanced understanding of the operational functioning of the Retail Solutions products
• Strong oral, written, and analytical skills
• Advanced reconciliation skills and understanding of the factors which cause deposit and change order discrepancies
• Strong awareness of retail front end operational functions and ability to troubleshoot problems
• Ability to train others and impart knowledge to newer/less experienced retail leaders in store and market

PREFERRED QUALIFICATIONS:

• Master’s Degree in business administration, finance, or computer technology related field
• Work history to include previous Profit and Loss responsibility

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.