Security Officer - Alarm Dispatch

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Alarm Dispatch PT in Louisville, KY, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as a Dispatch professional at a manufacturing and industrial location, where you will monitor assigned areas, manage calls for service, and coordinate responses to alarms and access control activity. You will maintain a visible presence, document security-related events, and communicate clearly with site teams and visitors. Bring teamwork and integrity to a role that values agility, reliability, innovation, and a caring culture that puts people first.

Position Type: Part Time

Pay Rate: $21.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or emergency response activities as appropriate for an industrial facility dispatch post.
• Operate the dispatch center by monitoring radio traffic, telephones, alarms, and/or other communication systems and routing calls for service to on-site personnel.
• Monitor CCTV, access control, and other security-related systems; identify irregular activity and escalate per post orders.
• Dispatch officers to incidents, medical calls, alarms, maintenance-related notifications, and/or other priority events; maintain awareness of unit status and locations.
• Respond to incidents and critical situations in a calm, problem-solving manner, using de-escalation and clear communication when needed.
• Document dispatch activity, incidents, and observations in written reports and/or electronic logs with accurate times and actions taken.
• Support facility access procedures by verifying authorization, coordinating visitor and contractor processing, and directing vehicle and pedestrian traffic as assigned.
• Coordinate response to fire and life system notifications, weather alerts, and/or emergency announcements by following site procedures and notifying appropriate contacts.
• Provide directions and general assistance to employees, contractors, and visitors while maintaining a professional and courteous presence.
• Conduct regular and random patrols around the business, production areas, and perimeter as assigned. Working environments and conditions may vary by location.
• Assist with key control, badge control, and/or other site-issued property tracking per post orders to help to deter unauthorized access.
• Communicate with client representatives, Allied Universal leadership, and external responders as needed to relay accurate information and support timely response.

Minimum Requirements:

• CPR certification is preferred and may be completed post hire.
• Access control and/or badge experience is preferred.
• Alarm panel experience is preferred.
• Being comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.