Security Officer - Operations Control Center

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

As a Security Officer - Dispatch Center - Full Time in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more.

As a Dispatch professional with Allied Universal, you will play a key role in supporting security-related operations within a dynamic tech and media environment. You will monitor communications, coordinate response efforts, and provide critical information to teams throughout the location. Your attention to detail and strong communication skills will help to deter incidents and contribute to a secure atmosphere, while delivering exceptional customer service. Join a company that values innovation, teamwork, and integrity, and be part of a caring culture that puts people first.

Position Type: Full Time

Pay Rate: $23.00 / Hour

Job Schedule:

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Operate as a dispatcher, monitoring and coordinating security-related communications and activities within the location.
• Provide customer service by following security-related procedures and site-specific policies, including emergency response protocols as needed.
• Respond to incidents and critical situations in a calm, problem-solving manner, relaying information to appropriate personnel and/or authorities.
• Maintain detailed logs and records of all communications, incidents, and activities handled during the shift.
• Communicate with on-site personnel to help to deter unauthorized access and/or suspicious activity within the location.
• Collaborate with Allied Universal team members to support security-related operations and maintain a secure environment for employees, visitors, and assets.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must have at least 3 years of security-related experience, or 1 year of law enforcement experience, or 2 years of security supervisor or manager experience.
• A Security Professional Guard Card is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
• Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
• Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
• Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.