Training and Development Manager Job in Manhattan, New York
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal is seeking a Training & Development Manager to support a corporate security program for a Global Tech Client in NYC. This position develops, delivers, and maintains training programs designed to strengthen security officer readiness, consistency, and professional development across multiple locations.
The Training & Development Manager partners with operational and client leadership to identify training needs, maintain On-the-Job Training (OJT) standards, facilitate scenario-based learning, track training compliance, and strengthen overall security operations.
The salary range for this position is $110,000-$130,000 annually.
KEY RESPONSIBILITIES
- Develop and maintain standardized OJT programs, training materials, and documentation.
- Train and support personnel responsible for OJT delivery and new-hire readiness.
- Develop and facilitate scenario-based training and tabletop exercises covering security incidents, emergencies, access control, and operational risks.
- Use training technology to assign learning, evaluate results, and address identified skill gaps.
- Coordinate remedial or supplemental training following incidents or identified development needs.
- Monitor required training, licensing, certifications, and completion records.
- Maintain training records and provide compliance and readiness reporting to operational and client leadership.
- Promote consistent security knowledge, equipment familiarity, and emergency-response readiness across assigned locations.
BASIC QUALIFICATIONS (MUST HAVE)
Candidates must have:
- Associate's or Bachelor's degree in Criminal Justice, Education, Organizational Development, or a related field.
- Previous experience in a training, Field Training Officer (FTO), or supervisory role within corporate or contract security.
- Experience delivering structured training or On-the-Job Training (OJT) in a field environment.
- Strong written, verbal, and presentation skills.
- Ability to work independently, manage multiple priorities, and coordinate activities across multiple locations.
- Proficiency with Windows, macOS, Microsoft Teams, Slack, and related business communication platforms.
- Valid security guard license or the ability to obtain required licensing for applicable jurisdictions.
PREFERRED QUALIFICATIONS (NICE TO HAVE)
- Experience developing curricula, training programs, or scenario-based exercises.
- Security operations, military, or law enforcement experience.
- Experience with learning management systems, training data tools, or security management platforms.
- Experience facilitating group training or tabletop exercises.
- Experience working in client-contractor or professional services environments.
- Relevant certifications such as ASIS CPP, ATD, FEMA, First Aid, CPR, or AED.
WORKING CONDITIONS
- Work is performed in office at a client-site environments.
- Approximately 5-10% travel to other portfolio locations may be required.
- The schedule may occasionally include evenings, overnight hours, or other non-standard hours to support training needs or time-sensitive incident reviews.
- The position requires periods of sitting, standing, and walking, with occasional lifting of up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
- Eight paid holidays annually, five sick days, and four personal days.
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law.
#LI-26
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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OUR CORE VALUES MAKE US PHENOMENAL:
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to our customers and to one another, a dedication to a customer experience that is an industry standard.
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with our customers and employees are at the heart of everything we do, every day.
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