Security Officer - Mall Dispatch

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Mall Dispatch in Mason, OH, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Officer at a busy retail and mall location, you will coordinate security-related responses, monitor activity via systems, and support officers in the field with clear communication and timely updates. You will help manage access control and visitor badging, document incidents, and assist guests and store teams with a service-first approach. At Allied Universal, you will work with an agile, reliable team that acts with integrity and delivers through teamwork.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and tenants by carrying out security-related procedures, site-specific policies, and/or emergency response activities within a retail or mall location.
• Receive, prioritize, and dispatch calls for service via radio, phone, and/or dispatch systems; coordinate response with on-site personnel and local authorities as directed.
• Monitor alarms, CCTV, access control notifications, and/or other systems; document and relay pertinent information to appropriate personnel in a timely manner.
• Respond to incidents and critical situations in a calm, problem-solving manner; provide clear directions to staff and/or visitors during disruptions.
• Support regular and random patrol coverage around the business, common areas, and perimeter as needed; complete detailed reports, shift logs, and incident documentation per policy.

Minimum Requirements:

• Have at least 6 months of security experience.
• CPR and/or First Aid certification is preferred.
• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Be comfortable using a computer or tablet, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.