Security Professional - Retail Customer Service Desk

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Professional - Retail Customer Service Desk in McLean, VA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Officer with Allied Universal in a retail location, you will play a key role in creating a welcoming environment for all visitors and staff. You will help to deter potential security-related incidents by managing access control, checking badges, and responding to inquiries with professionalism and courtesy. Your presence at the front desk supports the smooth flow of daily operations while upholding our company values of integrity, teamwork, and putting people first. This role offers the opportunity to engage with a dynamic team and make a positive impact every day.

Position Type: Full Time

Pay Rate: $27.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and visitors by carrying out security-related procedures and site-specific policies at the front desk.
• Monitor entry and exit points to help to deter unauthorized access and/or suspicious behavior within the retail location.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following established protocols.
• Maintain detailed logbooks and/or reports regarding daily activities, incidents, and irregularities observed at the front desk.
• Coordinate with Allied Universal management and site staff to support security-related operations as needed.
• Assist in emergency response activities when appropriate, including guiding individuals during evacuation or lockdown procedures.
• Answer inquiries from visitors and staff in a courteous and professional manner, providing information and directions as needed for the retail environment.

Minimum Requirements:

• Customer service experience is preferred.
• Experience with access control or badge systems is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.