Security Officer - Retail Patrol

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Retail Patrol in New London, CT, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Officer in a healthcare location, you will welcome staff, patients, and visitors, manage access, support check-in processes, and monitor entry points and cameras for security-related concerns. You will respond to questions, communicate clearly, and document incidents while partnering with site teams to help promote a calm, professional environment. At Allied Universal, our agile, reliable, innovative, people-first culture is built on teamwork and integrity.

Position Type: Part Time

Pay Rate: $21.26 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to staff, patients, visitors, and vendors by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Staff a front desk post to help control access to the facility by greeting arrivals, verifying identification and/or appointments as directed, issuing visitor credentials, and maintaining visitor logs.
• Monitor lobby and reception areas for unusual activity and promptly communicate concerns to on-site management and/or Allied Universal leadership.
• Respond to incidents and critical situations in a calm, problem-solving manner, including medical events, disruptive behavior, and facility alarms as assigned.
• Answer phones and route calls, questions, and service requests to the appropriate department while maintaining a professional, helpful presence at the front desk.
• Monitor security-related systems such as CCTV, access control panels, and intercoms when assigned, and report issues for service.
• Complete detailed reports and shift documentation related to incidents, access issues, and other security-related matters in line with site requirements.
• Support patient privacy expectations by directing visitors appropriately and limiting the sharing of personal information to authorized parties in accordance with site policy.
• Coordinate with clinical staff, facilities, and local responders during emergencies, including assisting with area notifications and access coordination as directed.
• Assist with security-related administrative tasks such as badge inventories, key control logs, and delivery intake documentation as assigned by site leadership.

Minimum Requirements:

• A guard card/license is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.