Field Technician - SmartTech

Company Overview:

Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a Field Technician - SmartTech. The Field Technician - SmartTech provides technical support, installation, maintenance, and repair services for X-Ray inspection systems and SmartTech® units. The Field Technician supports escalated technical issues, performs field and in-house service work, and assists with SmartTech® deployments while maintaining clear communication with clients and internal teams. The Field Technician - SmartTech will expect to travel locally and nationwide as required.

RESPONSIBILITIES:

• Provide Tier 3 support for X-Ray systems and Tier 1–3 support for SmartTech® units by troubleshooting and resolving technical issues involving internal computers, transformers, control boards, conveyor systems, and X-Ray generators
• Diagnose system malfunctions and communicate repair or replacement needs to technicians and internal teams
• Perform installations, de-installations, maintenance, repairs, and removals of X-Ray machines locally and nationwide (excluding TSA checkpoint units)
• Troubleshoot, test, and repair X-Ray equipment in-house and onsite, utilizing diagnostic tools such as digital multimeters and radiation detectors
• Research equipment requirements prior to SmartTech® installations to ensure compatibility with specific X-Ray unit specifications
• Perform SmartTech® installations, removals, upgrades, and configuration adjustments to suit varying operational environments
• Communicate clearly with clients regarding maintenance activities, installations, repairs, and system status
• Complete required administrative documentation, including installation reports, maintenance reports, expense reports, and other assigned records
• Provide onsite customer training limited to basic X-Ray operator and SmartTech® operator training (excluding image interpretation)

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor’s degree in Electronics, Electrical Engineering Technology, Computer Systems Technology, or a related technical field
• High School diploma or equivalent with a combination of six (6) years of technical/trade certifications, vocational training, or equivalent hands-on experience
• Must be able to successfully complete and pass annual certification from an X-Ray Technologies Manufacturer (ex. Smiths Detection)
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business (e.g., client visits, attending networking events)
• Minimum of three (3) years of field technician service experience
• Experience diagnosing and solving complex technical issues
• Technical competencies with X-Ray Technologies (X-Ray Machines, Baggage Scanners) including but not limited to: Smiths Detection, Rapiscan, Astrophysics, VOTI, VMI or L3 Communications units
• Technical competencies with computers in general
• Able to work both individually and with a team
• Able to work a flexible work schedule as business needs dictate
• Strong customer service skills
• Excellent organizational, communication, and vendor-management skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience with electronic boards and moving parts is preferred

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Paid time off offered at
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

PAY RATE: $30 - $33 per hour

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.