Protective Services Manager Job in New York, New York
Company Overview:
Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.
Protective Services Manager
Allied Universal® Enhanced Protection Services is seeking an experienced Protective Services Manager to join our Risk and Consulting Group. This position is responsible for overseeing the smooth and effective operation of protective services and related processes for clients in New York City and across North America.
The Protective Services Manager will serve as a key point of contact for the client, maintaining direct communication regarding service delivery, personnel, and operational requirements. The successful candidate will report to the client’s office and provide leadership, supervision, and operational management for a team of Executive Protection operatives.
Key Responsibilities
- Oversee quality control for all services associated with the account.
- Drive continuous innovation and improvements across service delivery.
- Manage and supervise all personnel and teams supporting the principal and/or client.
- Develop, implement, supervise, and enforce operational strategies and procedures.
- Oversee security operations management, supervision, and deployment.
- Coordinate priority intelligence requirements to inform and support field operations.
- Ensure all agent and team training requirements are met, while identifying emerging training needs and opportunities.
- Maintain accurate records, manage operational data, and prepare reports.
- Develop and deliver Quarterly Business Reviews (QBRs).
- Develop job descriptions and coordinate recruiting, interviewing, and onboarding activities.
- Conduct employee performance evaluations and manage documentation, corrective action plans, and, when necessary, terminations.
- Supervise billing and invoice processes.
- Manage operational forecasting and budgets.
- Oversee timecards, expenses, and resource allocation.
Required Qualifications
- Bachelor’s degree in Criminal Justice, Security Management, or a related field.
- Current Cardiopulmonary Resuscitation (CPR) certification.
- Valid driver’s license when required to operate a company- or customer-owned vehicle.
- Ability to meet all applicable state and local licensing requirements, which may be required prior to employment.
- Minimum of seven (7) years of full-time Executive Protection experience within a dynamic protective services program; embedded program experience is preferred.
- Relevant security and/or close protection management experience, including experience in government, law enforcement, military, and/or private security environments.
- Strong understanding of protective operations, including residential security and executive protection driving.
- Ability and willingness to accommodate short-notice domestic and international travel.
- Excellent verbal and written communication skills.
- Demonstrated ability to apply effective conflict-resolution techniques.
- Ability to collaborate effectively with multiple departments to meet business and operational needs.
- Proven ability to evaluate program effectiveness and drive operational efficiency and quality control.
Compensation & Benefits
Annual Salary: $85,000
Allied Universal offers a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- Basic life, AD&D, and disability insurance.
- Company 401(k) plan.
- Eight paid holidays annually.
- Five paid sick days.
- Four personal days.
- Vacation accrued at a rate of 3.08 hours per biweekly pay period. Unused vacation is paid out where required by applicable law.
About the Opportunity
This is an opportunity for an experienced Executive Protection professional to take a leadership role within a sophisticated, high-profile protective services program. The ideal candidate combines strong operational judgment with exceptional leadership, client-service, communication, and program-management skills.
If you have extensive Executive Protection experience and are ready to lead a dynamic team while driving the highest standards of protective operations and client service, we encourage you to apply.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
.
Similar Jobs
- Shift Supervisor - Unarmed - Utility Company New York, United States
- Shift Supervisor - Unarmed - Utility Company New York, United States
- Security Shift Supervisor College Campus New York, United States
- Security Shift Supervisor Corporate Patrol New York, United States
- Armed Security Shift Supervisor - Commercial Building New York, United States
Culture
-
OUR CORE VALUES MAKE US PHENOMENAL:
Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive
-
OUR Shared sense of duty
to our customers and to one another, a dedication to a customer experience that is an industry standard.
-
OUR Relationships
with our customers and employees are at the heart of everything we do, every day.
Rewards
-
Employee
Assistance
Program -
Employee
Discount
Program -
Tuition
Discount
Program -
Training & Career
Development
Programs
Related Content
-
Allied Universal Named to Forbes List of America’s Best Employers by State
This recognition reflects our commitment to creating meaningful career opportunities, supporting professional growth, and fostering a culture where our talented workforce can thrive. -
Meet Crystal Oberton
Meet Crystal Oberton, an Allied Universal Security Officer dedicated to passenger safety at Philadelphia International Airport (PHL). With 27 years of security experience, Crystal received the "Safe & Sound" award for exceptional teamwork, compassion, and decisive action in a moment of need. Her story exemplifies the power of kindness and collaboration. Read more about Crystal’s inspiring recognition. -
Dog Detection Spotlight - Kyle and Maverick
As part of Allied Universal Enhanced Protection Services’ fleet of detection canine teams, Kyle and Maverick are trained and certified to screen cargo under the U.S. Transportation Security Administration’s (TSA) Third-Party Canine (3PK9) Program. -
-
Allied Universal Again Named to Newsweek List of America's Greatest Workplaces for Women
IRVINE, Calif. – March 5, 2025 -- Allied Universal®, the world’s leading security and facility services company, has been named to the Newsweek list of America's Greatest Workplaces for Women 2025 for the second consecutive year. -
Employee Spotlight: Meet Adriana Lopez
Adriana Lopez began her career with Allied Universal as a Security Officer and advanced to Account Manager. Her journey shows how Allied Universal jobs provide real opportunities for career growth and leadership. -
About Allied Universal
Allied Universal provides unparalleled service, systems, and solutions to help serve, secure, and care for the people and businesses in our communities. -
Veterans and Allied Universal
Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs. -
Frequently Asked Questions
Learn more about Allied Universal and find answers to some common questions. -
Canine (K9) Security Careers
Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. -
Careers in Insurance Investigation
Allied Universal roles for Insurance Investigators, Surveillance Investigators, SIU Investigators, Claims Investigators, Fraud Investigators -
Corporate and Field Careers
Allied Universal is looking for professionals to join our integrated team.
Search open jobs and join us in a corporate support, sales, or leadership career. -
Event Services Careers
From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services.
Search jobs at Allied Universal here. -
Janitorial Careers
Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits.
Search our jobs and apply today. -
Security Careers
Do you have a passion for being there for others? Allied Universal wants you.
Learn more about our security careers and view security jobs here. -
Landscaping Jobs at Allied Universal
At Allied, we are always looking for phenomenal people to join our Landscaping team.
Learn about landscape careers and view open jobs with us here. -
Enhanced Protection Services Careers
From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs. -
Technology Careers
Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits.
Search jobs and apply. -
Behind the Badge: Real Stories. Real Security Careers.
Discover the people behind the uniform. In Behind the Badge, our security professionals share what brought them to the industry, what drives them every day, and how their roles make a difference. From first days on the job to career growth and proud moments, these stories offer an inside look at what it really means to protect and serve with Allied Universal. -
Allied Universal SkillBridge Program
Allied Universal® partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. -
Security Professionals - Earn More. Your Way.
When you want to earn more, flexibility matters. That’s why Allied Universal puts the power in your hands with Claim a Shift. Explore the latest security officer and security professional job openings at Allied Universal. Browse available roles and apply today.
