Security Officer Customer Service Specialist
North Billerica, Massachusetts
Position Type: Full Time
Shift Type: Overnight
Req ID: 2026-1606168
Work Days Available: Monday, Tuesday, Wednesday, Thursday, Friday
Date posted: 06/04/2026
As a Security Officer Customer Service Specialist in North Billerica, MA, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join Allied Universal at a dynamic manufacturing and industrial location, where you will monitor assigned areas, conduct routine patrols, and maintain a visible presence that helps to deter security-related incidents. This role offers the chance to deliver outstanding customer service and communication while supporting daily operations with agility, reliability, innovation, teamwork, and integrity.
Position Type: Full Time
Pay Rate: $20.50 / Hour
Job Schedule:
| Day | Time |
|---|---|
| Mon | 12:00 AM - 08:00 AM |
| Tue | 12:00 AM - 08:00 AM |
| Wed | 12:00 AM - 08:00 AM |
| Thur | 12:00 AM - 08:00 AM |
| Fri | 12:00 AM - 08:00 AM |
What You'll Do:
- Provide customer service to our clients by carrying out security-related procedures, site-specific policies, and/or, when appropriate, emergency response activities.
- Respond to incidents and critical situations in a calm, problem-solving manner.
- Conduct regular and random patrols around the location and perimeter.
- Working environments and conditions may vary by client site.
Minimum Requirements:
- Comfortable using a computer and/or tablet is preferred.
- Customer service experience is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Why Join Us:
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Similar Jobs
No jobs were found.
After submitting your application, keep an eye out for an email or text with a link to start your HireVue Digital Interview. It's a quick and easy way to move your application forward, and you could even receive an offer in just a few days instead of waiting weeks!
Learn more about Digital InterviewsCareer Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional Vice President
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Field Supervisor
- Shift Supervisor
- Security Professional
START HERE
Rewards
-
Employee
Assistance
Program -
Employee
Discount
Program -
Tuition
Discount
Program -
Training & Career
Development
Programs
Open Roles You Can Apply For Today
Related Content
-
Allied Universal Named to Forbes List of America’s Best Employers by State
This recognition reflects our commitment to creating meaningful career opportunities, supporting professional growth, and fostering a culture where our talented workforce can thrive. -
Meet Crystal Oberton
Meet Crystal Oberton, an Allied Universal Security Officer dedicated to passenger safety at Philadelphia International Airport (PHL). With 27 years of security experience, Crystal received the "Safe & Sound" award for exceptional teamwork, compassion, and decisive action in a moment of need. Her story exemplifies the power of kindness and collaboration. Read more about Crystal’s inspiring recognition. -
Dog Detection Spotlight - Kyle and Maverick
As part of Allied Universal Enhanced Protection Services’ fleet of detection canine teams, Kyle and Maverick are trained and certified to screen cargo under the U.S. Transportation Security Administration’s (TSA) Third-Party Canine (3PK9) Program. -
The Many Faces of Allied Universal
Learn More about the people that are a part of the Allied Universal Team. -
-
Allied Universal Again Named to Newsweek List of America's Greatest Workplaces for Women
IRVINE, Calif. – March 5, 2025 -- Allied Universal®, the world’s leading security and facility services company, has been named to the Newsweek list of America's Greatest Workplaces for Women 2025 for the second consecutive year. -
Employee Spotlight: Meet Adriana Lopez
Adriana Lopez began her career with Allied Universal as a Security Officer and advanced to Account Manager. Her journey shows how Allied Universal jobs provide real opportunities for career growth and leadership. -
About Allied Universal
Allied Universal provides unparalleled service, systems, and solutions to help serve, secure, and care for the people and businesses in our communities. -
Veterans and Allied Universal
Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs. -
Frequently Asked Questions
Learn more about Allied Universal and find answers to some common questions. -
Canine (K9) Security Careers
Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. -
Careers in Insurance Investigation
Allied Universal roles for Insurance Investigators, Surveillance Investigators, SIU Investigators, Claims Investigators, Fraud Investigators -
Corporate and Field Careers
Allied Universal is looking for professionals to join our integrated team.
Search open jobs and join us in a corporate support, sales, or leadership career. -
Event Services Careers
From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services.
Search jobs at Allied Universal here. -
Janitorial Careers
Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits.
Search our jobs and apply today. -
Landscaping Jobs at Allied Universal
At Allied, we are always looking for phenomenal people to join our Landscaping team.
Learn about landscape careers and view open jobs with us here. -
Enhanced Protection Services Careers
From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs. -
Technology Careers
Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits.
Search jobs and apply. -
Allied Universal SkillBridge Program
Allied Universal® partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. -
Our Heros
One of the most basic human needs is to feel safe. Allied Universal security professionals help people, businesses and communities meet that need every day. -
Security Careers
Do you have a passion for being there for others? Allied Universal wants you.
Learn more about our security careers and view security jobs here. -
Behind the Badge: Real Stories. Real Security Careers.
Discover the people behind the uniform. In Behind the Badge, our security professionals share what brought them to the industry, what drives them every day, and how their roles make a difference. From first days on the job to career growth and proud moments, these stories offer an inside look at what it really means to protect and serve with Allied Universal. -
Security Professionals - Earn More. Your Way.
When you want to earn more, flexibility matters. That’s why Allied Universal puts the power in your hands with Claim a Shift. Explore the latest security officer and security professional job openings at Allied Universal. Browse available roles and apply today.
