Security Guard - Retail Patrol

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Guard - Retail Patrol in Paramus, NJ, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As an Unarmed Patrol Officer at a busy retail and mall location, you will monitor and patrol assigned areas, complete routine rounds, and stay highly visible to help discourage security-related incidents. You will support guests and tenants with professional communication, document observations using basic computer and/or tablet tools, and partner with site teams to resolve concerns. At Allied Universal, you will bring agility, reliability, innovation, teamwork, and integrity to every shift.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to our clients by carrying out security-related procedures, site-specific policies and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols throughout the retail property, common areas, parking areas, loading zones and perimeter, as directed by post orders. Working environments and conditions may vary by client site.
• Control access to restricted areas and help to deter unauthorized entry, trespassing and/or disruptive activity within the mall location.
• Observe and report suspicious activity, policy violations and/or hazards, and promptly communicate issues to site leadership and Allied Universal management.
• Assist with crowd management during peak shopping hours, promotions and/or special events, helping maintain orderly foot traffic and customer flow.
• Support retail tenants by responding to calls for service, documenting incidents and coordinating with property management as needed.
• Complete detailed shift activity reports, incident reports and patrol logs in accordance with site requirements.
• Monitor cameras, alarms and/or other property systems when assigned, and report irregularities per site procedures.
• Interact professionally with shoppers, tenants, contractors and delivery personnel, providing directions and general assistance while maintaining a professional presence.
• Respond to medical situations, lost child reports and/or other customer service incidents, and coordinate with emergency responders when appropriate.
• Maintain a clean and professional appearance and follow all Allied Universal standards, licensing requirements and post-specific instructions.

Minimum Requirements:

• Have at least 1 year of security experience.
• Be at least 21 years of age.
• Be comfortable using a computer and/or tablet, preferred.
• Have a guard card and/or license, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.