GSOC Manager

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

We are seeking a highly motivated and experienced GSOC Manager to lead and oversee the day-to-day operations of our Global Safety Operations Center (GSOC) in Pleasanton. The GSOC Manager will play a critical role in ensuring the safety and security of our personnel, assets, and facilities. This is a leadership position that requires a strong understanding of security operations, excellent communication skills, and the ability to make sound decisions in a fast-paced environment.

The GSOC Manager is a leadership position and an integral part of the client’s Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team’s effort in safeguarding and protecting the Company’s people, property and processes, and contribute towards doing it with first-class customer service.

The leader selected for this role is an experienced professional who has expertise in managing people, process and technology in the GSOC environment, including shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management.

Specific functional areas of responsibility and proficiency include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. This leader is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors, Senior Operators, and Operators on assigned shift.

Essential Job Functions:

This Leader will:

• Be tasked with generating and maintaining a culture of accountability within the GSOC team. The responsibilities of the GSOC team are critical to keeping the company and its employees safe. Generating and maintaining accountability and dedication to the mission amongst the team is one of the most important goals for this position.
• Should be familiar with basic HR rules and regulations and employee rights. Conducting oneself properly as a leader so that HR regulations are adhered to is critical for success.
• Have the following responsibilities: motivating the team, managing projects, meeting deadlines, and maintaining an overall environment of continued improvement.
• Should be able to present examples of how you disciplined and improved performance and conduct of a team member. This should be an example of how you provide ethical management, that is--managing in all directions: up, across, down.
• Meet an expectation to be ready for call outs, after-hours calls, irregular work hours, and stressful scenarios requiring maturity and poise.
• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders.
• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs, constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
• Monitor and track key performance indicators (KPIs) as per client MSA
• Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business continuity events
• Develop and maintain security-services performance metrics and related reports
• Assist to field-based security specialists, site security facilitators, and program stakeholders
• Stay at front edge of industry best practices relating to control center security management and related services

EXPERIENCE, EDUCATION, LICENSES & CERTIFICATION REQUIRED:

• Bachelor's degree in a related field (e.g., security management, criminal justice), Military, or equivalent experience.
• Minimum of 5 yrs minimum leadership experience, preferably in the security industry
• Minimum of 3 years GSOC Operations experience
• Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
• Proven experience leading and managing teams.
• Strong understanding of security principles, practices, and technologies.
• Excellent communication, writing, interpersonal, and problem-solving skills.
• Ability to work under pressure and make sound decisions in critical situations.
• Experience in the tech industry is preferred.

Other Qualifications

• Relevant certifications (e.g., ASIS CPP, PSP)
• Experience with Lenel, Milestone, ServiceNow, Everbridge, etc.
• Must be willing to work nights and weekends as this is a salary position

Schedule:

The GSOC Manager position is a salaried position. The schedule is typically Monday through Friday, 9am-5pm. However, this position requires being flexible to accommodate operational requirements and client needs. Ad-hoc shifts will occasionally need to be worked.

Compensation & Benefits:

$130,000 annually, based on experience, training and other related qualifications
Allied Universal offers industry leading benefits

• Medical/Dental/Vision
• Free employee life insurance
• Industry leading training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Career advancement & relocation opportunities
• Great company culture and work/life balance

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.