Surveillance Coordinator Job in Raleigh, North Carolina
Company Overview:
Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.
Allied Universal® is hiring a Surveillance Case Manager.
The Case Manager is responsible for all customer service functions and quality control of the final investigative product,
also serving as the liaison between the client and the field staff who conduct the investigation.
Case Managers are also responsible for creating accurate funding records for all items billable to the client,
as well as sound management of their assigned case inventory.
Case Managers must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Ensure timely closing of all files on which the client requires no additional investigative activity. Upon closure of files that have unused authorization monies, a detailed description of the reasons for this unused authorization must be provided
- Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases; objectives must be clear and completely defined in the “Client objectives” section of CAM (proprietary business software)
- Use sound management of their assigned case inventory utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators; respond to customer concerns (negotiating as needed) and forward field operation issues to appropriate Filed Manager as needed
BASIC QUALIFICATIONS:
- Formal Education, Licenses, and Certifications Required:
- Must possess a Bachelor’s degree in Business, Business Administration, Criminal Justice, International Studies, National Security, Communications, or a related field
- Type and Length of Specific Experience Required:
- Prefer a minimum of two (2) years of experience conducting complex insurance investigations
BENEFITS:
- Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
- Seven paid holidays annually, sick days available where required by law
- Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
.
Similar Jobs
- Director of Operations North Carolina, United States
Culture
-
OUR CORE VALUES MAKE US PHENOMENAL:
Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive
-
OUR Shared sense of duty
to our customers and to one another, a dedication to a customer experience that is an industry standard.
-
OUR Relationships
with our customers and employees are at the heart of everything we do, every day.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional Vice President
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Account Manager
- Operations Manager
START HERE
Rewards
-
Employee
Assistance
Program -
Employee
Discount
Program -
Tuition
Discount
Program -
Training & Career
Development
Programs
Open Roles You Can Apply For Today
Related Content
-
Allied Universal Named to Forbes List of America’s Best Employers by State
This recognition reflects our commitment to creating meaningful career opportunities, supporting professional growth, and fostering a culture where our talented workforce can thrive. -
Meet Crystal Oberton
Meet Crystal Oberton, an Allied Universal Security Officer dedicated to passenger safety at Philadelphia International Airport (PHL). With 27 years of security experience, Crystal received the "Safe & Sound" award for exceptional teamwork, compassion, and decisive action in a moment of need. Her story exemplifies the power of kindness and collaboration. Read more about Crystal’s inspiring recognition. -
Dog Detection Spotlight - Kyle and Maverick
As part of Allied Universal Enhanced Protection Services’ fleet of detection canine teams, Kyle and Maverick are trained and certified to screen cargo under the U.S. Transportation Security Administration’s (TSA) Third-Party Canine (3PK9) Program. -
Employee Spotlight: Meet Adriana Lopez
Adriana Lopez began her career with Allied Universal as a Security Officer and advanced to Account Manager. Her journey shows how Allied Universal jobs provide real opportunities for career growth and leadership. -
-
About Allied Universal
Allied Universal provides unparalleled service, systems, and solutions to help serve, secure, and care for the people and businesses in our communities. -
Security Careers
Do you have a passion for being there for others? Allied Universal wants you.
Learn more about our security careers and view security jobs here. -
Veterans and Allied Universal
Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs. -
Frequently Asked Questions
Learn more about Allied Universal and find answers to some common questions. -
Canine (K9) Security Careers
Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. -
Careers in Insurance Investigation
Allied Universal roles for Insurance Investigators, Surveillance Investigators, SIU Investigators, Claims Investigators, Fraud Investigators -
Corporate and Field Careers
Allied Universal is looking for professionals to join our integrated team.
Search open jobs and join us in a corporate support, sales, or leadership career. -
Event Services Careers
From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services.
Search jobs at Allied Universal here. -
Janitorial Careers
Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits.
Search our jobs and apply today. -
Landscaping Jobs at Allied Universal
At Allied, we are always looking for phenomenal people to join our Landscaping team.
Learn about landscape careers and view open jobs with us here. -
Enhanced Protection Services Careers
From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs. -
Technology Careers
Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits.
Search jobs and apply. -
Behind the Badge: Real Stories. Real Security Careers.
Discover the people behind the uniform. In Behind the Badge, our security professionals share what brought them to the industry, what drives them every day, and how their roles make a difference. From first days on the job to career growth and proud moments, these stories offer an inside look at what it really means to protect and serve with Allied Universal. -
Allied Universal Again Named to Newsweek List of America's Greatest Workplaces for Women
IRVINE, Calif. – March 5, 2025 -- Allied Universal®, the world’s leading security and facility services company, has been named to the Newsweek list of America's Greatest Workplaces for Women 2025 for the second consecutive year. -
Allied Universal SkillBridge Program
Allied Universal® partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. -
Security Professionals - Earn More. Your Way.
When you want to earn more, flexibility matters. That’s why Allied Universal puts the power in your hands with Claim a Shift. Explore the latest security officer and security professional job openings at Allied Universal. Browse available roles and apply today.
