Global Security Operations Center Manager

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

• Annual salary is $83,200

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Global Security Operations Center Manager. The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

RESPONSIBILITIES:

• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues; selection and placement of GSOC staff; design and implement career development and performance improvement measures
• Drive process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration
• Maintain internal and external stakeholder relationships
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
• Monitor and track key performance indicators (KPIs) as per client
• Ensure compliance with client expectations and policies, monitor assets, and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business continuity events
• Develop and maintain security-services performance metrics and related reports
• Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
• Stay at front edge of industry best practices relating to control center security management and related services

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor’s degree in criminal justice, security management or a related field of study
• High school diploma with a minimum of seven (7) years of work experience in a security professional role
• Minimum of five (5) years of experience in corporate security or a similar role
• Minimum of two (2) years of experience leading and managing all aspects of a corporate control center
• Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software
• Understanding of security operations to include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management
• Excellent oral and written communication skills; able to communicate clear and concisely when providing oral directives as well as written logs and reports
• Planning, organizing, and leadership skills
• Strong customer service and service delivery orientation
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
• Able to manage multiple demands for priority
• Strong decision-making skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
• Intelligence, military, law enforcement experience
• One or more of the following security industry certifications
• Certified Protection Professional (CPP)
• Physical Security Professional (PSP)
• Certified Emergency Manager (CEM)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.