Physical Security Program Manager Job in San Francisco, California
Company Overview:
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Allied Universal® is hiring a Physical Security Program Manager to lead and manage a global physical security program supporting offices and operations worldwide. This role is responsible for the day-to-day management and execution of global physical security operations, including Global Security Operations Center (GSOC) oversight, guard services, security systems, badging, access control, visitor management, mass notification, and threat monitoring.
Working closely with the Global Physical Security & Safety Manager, the Physical Security Program Manager will also support executive protection, critical incident management, geopolitical risk response, and regional crisis preparedness. The successful candidate will have extensive experience managing complex physical security programs, advising senior executives, and coordinating security operations across multiple international locations and time zones.
RESPONSIBILITIES:
Global Physical Security Program Management:
Lead and manage the day-to-day execution of the global physical security program across multiple office locations.
Oversee GSOC operations, including security monitoring standards, threat intelligence, escalation procedures, mass notification, and incident response protocols.
Serve as the accountable owner for global guard services and Front Desk Coordinator security personnel, managing vendor performance, key performance indicators (KPIs), service-level agreements (SLAs), post orders, and standard operating procedures (SOPs).
Oversee badging, access control, and visitor management programs, including access administration and periodic security audits.
Manage physical security technology programs, including access control, video surveillance, and alarm systems. Coordinate deployments, upgrades, maintenance, and new office build-outs with vendors and system integrators.
Executive Security and Critical Incident Management:
Support executive-facing communications in partnership with the Global Physical Security & Safety Manager, preparing briefings, incident reports, threat assessments, and program updates for senior leadership.
Brief executive leadership directly, as needed, regarding significant security incidents, emerging threats, and operational developments.
Co-lead critical incident management activities, including response coordination, escalation, executive notifications, and after-action reviews.
Plan and coordinate executive protection services for senior leadership travel and events, including advance planning, secure transportation, and management of executive protection personnel and vendors.
Crisis Management, Risk Mitigation and Safety:
Lead geopolitical and regional crisis response efforts across global offices, including threat monitoring, employee and traveler accountability, travel restrictions, and evacuation preparedness.
Partner with the Global Physical Security & Safety Manager to maintain Emergency Action Plans (EAPs), Emergency Response Team (ERT) readiness, and travel safety procedures.
Identify emerging security risks and develop mitigation strategies and response plans to protect employees, executives, visitors, and company assets.
Maintain operational readiness and exercise sound judgment when managing time-sensitive security matters across multiple regions and time zones.
Program Performance and Continuous Improvement:
Track, analyze, and report global physical security program metrics, vendor performance, operational trends, and service-level compliance.
Identify opportunities to improve security standards, procedures, technology, and operational effectiveness.
Collaborate with internal stakeholders, security vendors, and regional partners to ensure consistent program execution across all locations.
Support security program budgeting and vendor contract administration.
QUALIFICATIONS (MUST HAVE):
Minimum of five (5) years of experience in physical security, corporate security, or security program management, including multi-site or global programs.
Demonstrated experience briefing and advising senior executives, with strong executive presence and written and verbal communication skills.
Experience managing critical incidents and crisis response activities, including response coordination, escalation, executive notification, and after-action reviews.
Experience with geopolitical risk assessment, international security operations, travel security, and crisis response in higher-risk regions.
Experience managing executive protection programs, including advance planning, secure transportation, executive travel and event coverage, and executive protection vendor management.
Experience managing or overseeing GSOC operations, including threat monitoring, incident escalation, and mass notification systems.
Demonstrated experience managing security vendors and guard force contracts, including KPI and SLA performance.
Experience with physical security technologies, including access control, video management, and alarm systems (e.g., Brivo, Lenel, and Avigilon).
Experience managing multi-site security technology deployments, upgrades, and system integrations.
Strong judgment, analytical, organizational, and problem-solving skills, with the ability to operate independently across multiple time zones.
Ability and willingness to travel approximately twenty percent (20%) of the time.
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Bachelor's degree in Security Management, Criminal Justice, or a related field.
Professional security certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or Professional Certified Investigator (PCI).
Formal executive protection training.
Military, government, or intelligence background with experience in crisis management or protective operations.
Familiarity with security program budgeting and vendor contract administration.
Experience with mass notification and threat intelligence platforms such as AlertMedia and Dataminr.
PAY:
$120,000 – $150,000/year
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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Culture
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OUR CORE VALUES MAKE US PHENOMENAL:
Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive
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OUR Shared sense of duty
to our customers and to one another, a dedication to a customer experience that is an industry standard.
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OUR Relationships
with our customers and employees are at the heart of everything we do, every day.
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Allied Universal offers many career paths to support your immediate and future success.
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