Security Officer - Retail Dispatch

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Retail Dispatch in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you’ll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability—giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. Join Allied Universal as a Dispatch Officer at a bustling retail location, where you'll play a vital role in maintaining a secure environment for shoppers, tenants, and visitors. Your day will involve monitoring activity, coordinating communication between field teams, and supporting security-related operations throughout the site, all while providing outstanding customer service. You will help to deter incidents through routine patrols and visible presence, using technology to keep information flowing. Experience the rewarding challenge of making a difference while working with a team that values integrity, adaptability, and a people-first approach.

Position Type: Part Time

Pay Rate: $25.50 / Hour

Job Schedule:

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Operate communication systems to dispatch security-related personnel and coordinate responses to incidents within the retail or mall location.
• Receive and prioritize calls for service, monitoring alarms and CCTV systems as required by the site-specific policies.
• Relay important information and instructions to Allied Universal team members and/or emergency responders during incidents and critical situations.
• Document all calls, incidents, and dispatch activities accurately in accordance with site protocols.
• Assist with access control procedures by monitoring entry and exit points and responding to requests for assistance.
• Maintain a calm, professional demeanor while handling stressful or emergency situations.
• Collaborate with Allied Universal leadership and client management to report security-related concerns and/or unusual activities.
• Provide excellent customer service to tenants, visitors, and the public by addressing inquiries and directing individuals as needed within the location.

Minimum Requirements:

• At least one year of security-related experience is required.
• Experience with access control and/or badge systems is preferred.
• Customer service experience is preferred.
• Ability to ride a bike for long periods of time is preferred.
• Comfort with using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417