Project Manager
The Janitorial Project Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees; develop and retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintain weekly operating schedules and complete payroll for assigned janitorial personnel. Provides after-hours emergency response as required.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
- Supervise the day to day janitorial operations of an assigned Customer Site.
- Manage a team of janitorial staff with scheduling, payroll, and training
- Ensure the Client Site is provided with high quality janitorial services
- Build and maintain effective relationships with both customers and employees.
- Handle any escalated issues or situations appropriately.
- Assure that employee grievances are heard and resolved.
- Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
- Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
- Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Bi-lingual Spanish/English (read, write and speak)
- Six months of experience of business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
- Excellent computer skills: Excel, Word, and PowerPoint
- Communications skills verbal and Written
- Management experience, specifically for a union environment. Preferred but not required.
- Ability to work a flex schedule (different on call times daily)
- Minimum of 2 years management experience, cleaning experience. Preferred but not required.
- Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.
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