Director of Operations, Government Services

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description:

Allied Universal® is hiring a Director of Operations, Government Services. The Director of Operations is responsible for ensuring compliance with all contractual, regulatory, and corporate requirements while also providing operational support across Allied Universal’s State and Local Government portfolio. The Director of Operations integrates compliance oversight with operational leadership to strengthen client relationships, enhance service delivery, and support business growth in diverse environments including aviation, maritime, transit, and municipal sites. The Director will serve as a liaison for branch/regional operations with contracting authorities and client representatives and drive continuous improvement initiatives.

RESPONSIBILITIES:

Operational Support and Leadership

• Partner with operations teams to ensure successful service delivery, contract performance, and financial outcomes
• Support regional and local leaders by providing operational guidance, regulatory interpretations, and contract-specific solutions
• Serve as a mentor to program leadership teams, fostering professional growth, leadership development, and knowledge transfer across the organization
• Assist with transitions, training development, and quality assurance to ensure operational readiness and compliance
• Respond to and support management of critical incidents at client locations, ensuring compliance and operational continuity

Client and Stakeholder Engagement

• Act as liaison with contracting authorities, client representatives, and internal leadership
• Provide operational and compliance updates to internal and external stakeholders, ensuring transparency and accountability
• Participate in industry specific organizations to expand industry leadership
• Support business development efforts through compliance guidance, operational insight, and proposal contributions

Contract Compliance

• Oversee contractual and corporate compliance for key state and local government contracts
• Establish and maintain systems for compliance tracking, audits, reporting, and subcontractor oversight
• Create and maintain repositories of contract files and compliance records

Continuous Improvement

• Identify, recommend, and implement process improvements that strengthen both compliance and operational performance
• Support audits, inspections, and after-action reviews to ensure lessons learned are applied across the portfolio

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor’s degree in Business Administration, Criminal Justice, or related field
• Associate’s degree in Business Administration, Criminal Justice, or related field with a minimum of five (5) years of personnel and program management experience
• High school diploma or equivalent with a minimum of seven (7) years of personnel and program management experience
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum three (3) years of personnel and program management experience
• Minimum three (3) years of experience within military, law enforcement or security fields
• Government contracting knowledge, including procurement rules, auditioning requirements, and contract administration at state, local, or federal levels
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Able to use good independent judgment and discretion
• Strong interpersonal skills with ability to influence, negotiate, and build operational and compliance partnerships

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience in state/local government contracting for aviation, maritime, or transit sectors
• Professional certifications (ACE, ASC, FSO, CSO, CPP)
• Active or prior security clearance
• Familiarity with Allied Universal® product lines and services
• Ability to travel up to 60% to client locations and Allied Universal® offices
• Active participation in relevant professional organizations
• Commitment to ethical practices, confidentiality, and regulatory compliance

COMPENSATION & BENEFITS:

• Pay Rate:$90,000-$110,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Bonus

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.