Security Officer - GSOC Operator Experience Required

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

Pay Rate: $25.13 / Hour

Monday through Friday 3PM-11PM

Tuesday through Saturday 11PM-7AM

Position Summary

· The GSOC serves as the central point of contact for a variety of issues that may impact the business. The Admin. position within the GSOC is a key component to ensure the safety and security of personnel, facilities and processes is being maintained globally. The position helps to mitigate risk to the business by protecting people, assets and systems.

Essential Job Duties and Responsibilities

· Monitoring client facilities, alarms and activities and coordinating response as required on a global scale

· Coordinating required access to facilities as needed, including approved modifications to access/ID badge clearances.

· Coordinating emergency response and crises management activity on a global scale including assisting traveling employees when a significant incident occurs.

· Monitoring on site activity at the HQ facility including security staff tours and incident response.

· Monitoring the shared global security email account throughout the day, conducting required follow-up and responding in a timely manner

· Maintaining situational awareness of local, regional, national and global events that may impact the organization.

· Communicating any issues or updates to the security team and management promptly

· Alert to unusual/suspicious activity and supporting or escalating appropriately

· Foster and maintain strong relationships with all levels of client management, and others across the organization.

· Completing other general administrative support tasks as assigned

· Troubleshoot problems, gaps in services, and recommend solutions

· Always maintaining a professional appearance and organized work area

· Responsible for support and execution of special events as needed

Experience, Education, Licenses, and Certifications Required:

· Must be over 21 years old with a valid Driver’s license.

· Minimum of one (1) year of experience in a corporate office setting including previous Operations Center or Call Center experience.

o Prior experience operating in a Global environment is preferred.

o Strong oral and written communication skills with the ability to give clear, assertive, directions.

o Ability to professionally communicate with the public, visitors, client management team and others with a high level of customer service.

o Ability to work quickly and effectively under high stress situations, while exercising sound judgement.

o Ability to deal with wide variety of Emergency Situations impacting personnel and facilities.

o Attention to detail with the ability to prioritize, problem solve and multitask

o Ability to effectively utilize Microsoft Office programs including Outlook, Word, Excel and Power Point.

o Ability to work in a technology-based environment and effectively utilize a wide variety of security systems including Card Access, Camera Systems, Alarm Systems, Building Automation System (BAS), Everbridge- Mass Notification System, Travel Tracker \ CR24 Notifications, Visitor Management, etc.

o Operating with a high level of integrity and confidentiality.

o Capability of working within a Team environment and contributing in a positive manner

o Assisting with various tasks and projects as assigned by the Account Manager or Client.

Other Knowledge and Skills Required:

o Desire to learn via on the job training and interaction with current GSOC professional staff members

o Ability to identify, manage, and report security risks impacting personnel, facilities and the business.

o Ability to process information and effectively communicate amongst a variety of stakeholder groups and departments

o Ability to consistently demonstrate professional behavior that is responsive to the needs of the client as well as your colleagues.

o Ability to motivate, inspire, and influence others

o Punctual and outstanding attendance

o Ability to work within a flexible work schedule

o First Aid & CPR\AED Trained (provided on site within first 60 days of employment)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.