Security Officer GSOC Specialist

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Patrol in Alpharetta, GA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal as an Unarmed Patrol Officer at a dynamic tech location, where you will monitor and patrol assigned areas, maintain a visible presence to help discourage security-related incidents, and support a welcoming environment through strong communication. This role offers the chance to work with a team that is agile, reliable, and innovative, while putting people first and acting with integrity every day.

Position Type: Part Time

Pay Rate: $28.00 / Hour

Job Schedule:

DayTimeMon07:00 AM - 05:00 PMTue07:00 AM - 05:00 PM

Global Security Operations Center (GSOC) Specialist

Shift: Various

Pay: $28-30 / hour

Location: Alpharetta, GA

This role will work within a Global Security Operations Center (GSOC) in Alpharetta, GA. The GSOC Agent or Specialist will be part of a team that provides 24-hour monitoring and response of technology and physical security systems. The role is to detect, analyze, and alert others regarding any condition impacting the company's assets, business, or personnel. The role of Agent has built-in room for growth (responsibility and compensation) into the Specialist role with the goal of all Agents becoming fully trained Specialists.

Key Responsibilities

Agent Responsibilities:

• Monitors various methods of communication to include email, chat, and phone; engages with internal and external customers
• Analyzes technical situations and escalates based on set requirements 
• Provide technical support for a range of server platforms 
• Initiates Incident reporting and collaborates with Incident Managers for timely resolution
• Monitors and performs basic troubleshooting for network and server environments

Specialist Responsibilities:

• The main goal of the GSOC Specialist position is to maintain situational awareness, gather information from internal and external sources, coordinate incidents with security leaders and internal investigators, and disseminate information for priority matters
• This job will interact with customers, law enforcement, external parties, and employees at all levels of the organization
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Initiate incident management for incidents under the authority of Corporate Security
• Receive information on multiple platforms, assess a situation to ensure pertinent requirements are gathered, and make informed decisions quickly to initiate appropriate actions during stressful situations
• Communicate with security leaders to coordinate the initiation of incidents in case management system
• Document information and actions taken in case management system
• Support security personnel by providing additional information through research of internal and external systems
• Prepare and disseminate security products at the request of security leaders
• Maintain situational awareness of ongoing incidents and events by monitoring internal systems and external open source systems
• Provide direct and indirect support to security personnel as needed throughout the duration of the event
• Monitor access control systems and surveillance cameras and investigate alarms and incidents
• Monitor external open source platforms for physical security threats to company assets and initiate incident management when appropriate
• Support all business units, facilities, and employees by addressing any emergency and non-emergency incidents that come to the attention of the GSOC, whether security related or not
• Conduct special projects and assignments in support of the GSOC and Security Operations
• Perform other duties as requested

Direct Manager/Direct Reports

• These positions report to a Supervisor and has 0 Direct Reports

Travel Requirements

• Typically none, though there may be infrequent opportunities

Physical Requirements

• Most of the time is spent sitting in a comfortable position in a climate controlled environment

Minimum Qualifications

• Ability to read, write, speak, and understand English
• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Must pass an employer background check and drug screening
• Proficient computer usage with Google Suite (G Suite) environments and Windows based programs
• Strong customer service skills and ability to multitask in a fast paced and quickly changing environment
• Strong written and verbal communication skills
• Research, writing, and critical thinking skills
• High level confidentiality and security awareness
• Able to work flexible schedules including nights, weekends, holidays, periodic overtime, and unscheduled shifts

What will set you apart

• Prior experience with physical security, access control, video surveillance, and intelligence monitoring applications
• Fluent bilingual or multilingual speaker, specifically Spanish
• Ability to be patient and teach skills and processes to remote locations
• Prior experience compiling high-level situation reports
• Prior experience working in a 24-hour operations center, security control room, or 911 dispatch center

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years Of Work Experience

• 2

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

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If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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